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I meet the eligibility requirements for the BONUS PACK Offers. Why did it fail on the process? RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-V3VFX-3Q3CX-DDKF3
    Windows Product Key Hash: 23OUCLbAATzrv7rJ+bKDaXdQ+Bc=
    Windows Product ID: 89580-006-6611266-71378
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 6a00d72a-2807-4a53-8af9-88899f3eed67
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6a00d72a-2807-4a53-8af9-88899f3eed67</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-DDKF3</PKey><PID>89580-006-6611266-71378</PID><PIDType>5</PIDType><SID>S-1-5-21-2952490728-992828065-1454922908</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D946GZIS</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TS94610J.86A.0047.2006.0911.0110</Version><SMBIOSVersion major="2" minor="4"/><Date>20060911000000.000000+000</Date></BIOS><HWID>88B33807018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7446C9B4C2B1502</Val><Hash>2ocEJSXBUVxUalvWiankep5MebY=</Hash><Pid>73931-641-7544645-57978</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, March 22, 2007 11:51 PM

Answers

  • Dear TheStep,
     
    Thank you for your interest in the Buy Local program, however it appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

    Windows License Type: Retail

    Please let me know if you have any additional questions or comments.

    Thank you,
    Chell

    Monday, March 26, 2007 6:59 PM

All replies

  • The BONUS PACK offer is available only for certain eligible genuine Windows Vista and Office 2007 systems in the U.S. The offer must be redeemed in the U.S. It is only valid for Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Office Professional 2007, and Office Small Business 2007 with one of the part numbers on this page or purchased through one of the PC builders listed on this page: http://promotions.newegg.com/microsoft/bonuspack/FAQ.htm
    Friday, March 23, 2007 2:22 AM
    Moderator
  • Dear TheStep,
     
    Thank you for your interest in the Buy Local program, however it appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

    Windows License Type: Retail

    Please let me know if you have any additional questions or comments.

    Thank you,
    Chell

    Monday, March 26, 2007 6:59 PM