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My windows isn't genuine anymore? RRS feed

  • Question

  • My computer had windows 7 on it ever since I got it about almost a year ago and now it is telling me that my software is not genuine windows. Can anyone help me fix this problem?
    Monday, September 24, 2012 1:19 AM

Answers

  • To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)

    Please state the version and edition of windows from your COA. do not state the product key from the COA. 

    Monday, September 24, 2012 1:50 AM
    Answerer