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Did not pass genuine validation RRS feed

  • Question

  • I was trying to download Microsoft KB/938194 to fix "display driver stopped responding and has recovered error" but I am getting error "did not pass genuine validation".  Diagnostic report follows.  Recommended solutions 1)Command net start slsvc followed by attempt at validation and 2) removing latest windows update did not help.  Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {333E8BC8-CABC-4DEA-A5B6-77FD9A5D2845}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\PROGRA~1\AOL9~1.0\aol.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{333E8BC8-CABC-4DEA-A5B6-77FD9A5D2845}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2118604169-375340295-492732010</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070712000000.000000+000</Date></BIOS><HWID>EA323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B923B32C517C866</Val><Hash>M+7icBC+c2I8vJFkm75Mqw9oUFk=</Hash><Pid>70141-051-9486152-56241</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQAAAAAAAwABAAEAJJRyBU7t8nu2WWT+iP0UMwY/8vQ2SaxWTAEqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    Sunday, November 7, 2010 9:32 PM

Answers

  • Hello MJJQ,

     The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).


      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.


      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
       i.    Login to Vista in Normal Mode (not safe mode)
       ii.    Launch an Internet Browser
       iii.    Type: %windir%\system32\ in the browser's address field
       iv.    Scroll down till you find the file cmd.exe
       v.    Right-click the file and select 'Run as Administrator'
       vi.    In the CMD window, type: sfc /scannow
       vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
       i.    Reboot Vista into Safe Mode
       ii.    Click the ‘Start’ button
       iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
       iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
       v.    Click the "Next" button.
       vi.    Reboot back into Normal mode
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 9, 2010 10:52 PM
    Tuesday, November 9, 2010 10:52 PM

All replies

  • Hello MJJQ,

     The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).


      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.


      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

    Service Restart steps:
    (If you have access to the Start button):
    1)    Click the Start button
    2)    Type: cmd in the Start Search field
    3)    At the top the Start window, you will see cmd.exe
    4)    Right Click cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    (If you do not have access to the Start button):
    1)    Click the option that launches an Internet Browser
    2)    A Browser will open, type: %windir%\system32 into the address field
    3)    Find the file cmd.exe
    4)    Right Click on the cmd.exe and select Run as Administrator
    5)    Type: net start slsvc

    A)    If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B)    If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. There are a few things you can try to resolve this issue

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
       i.    Login to Vista in Normal Mode (not safe mode)
       ii.    Launch an Internet Browser
       iii.    Type: %windir%\system32\ in the browser's address field
       iv.    Scroll down till you find the file cmd.exe
       v.    Right-click the file and select 'Run as Administrator'
       vi.    In the CMD window, type: sfc /scannow
       vii.    Reboot twice and see if that resolves the issue.

    b.    repairing Windows using System Restore:
       i.    Reboot Vista into Safe Mode
       ii.    Click the ‘Start’ button
       iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key
       iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
       v.    Click the "Next" button.
       vi.    Reboot back into Normal mode
    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    C)    If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 9, 2010 10:52 PM
    Tuesday, November 9, 2010 10:52 PM
  • Thank you Darin.

    The licensing service restart resolved the genuine validation problem.

    My video issues became worse and I was in what some call "video catch 22" where I could not see anything but jumbled colors on the screen with restart.  I don't know if it was necessary but I replaced the video card and it fixed that problem.

     

    Thanks again,

    Mark


    M. Jeanjaquet
    Friday, November 12, 2010 5:56 PM