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OneDrive in Windows 10 won't run and folder is missing

    Question

  • HI, Working on one of my salesmen's computers.  he has windows 10. 

    He does not have a OneDrive folder, and I cannot get the OneDrive programs to run.  I can find the program in C:\Users\xxxxxx\AppData\Roaming\Microsoft\Windows\Start Menu\Programs and also in C:\Users\xxxxxx\AppData\Local\Microsoft\OneDrive.

    I also tried running the onedrivesetup.exe again (cant remember the path to that one)

    However when I double click on that nothing seems to happen.  I pulled up task manager and double clicked and it showed up for about a second and then immediately disappeared.  I also tried running all of these as administrator, just for fun.

    We are Domain account if that is important (but all of our machines run on Domain accounts so that shouldn't be relevant).Any idea what could cause it to open, and then immediately close?

    I am running windows defender as my only anti-virus.

    Tuesday, March 22, 2016 11:34 PM

Answers

All replies

  • They'll help you over here. (consumer)

    http://answers.microsoft.com/en-us/onedrive

    (or for business)

    https://community.office365.com/en-us/f/154

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Wednesday, March 23, 2016 12:26 AM
    Moderator
  • I checked and none of the posts there have answers to this issue.
    Wednesday, March 23, 2016 2:13 AM
  • You'll have to ask a new question over there. We cannot move as the forums are on a different platform.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Wednesday, March 23, 2016 2:15 AM
    Moderator
  • Why can't I be helped on this forum, I have found multiple answers to other Onedrive issues, why is mine different
    Wednesday, March 23, 2016 11:12 PM
  • This is "where is" forum for direction on where best to ask questions. Better to ask in a forum for the product you're working with. That is where the experts in that technology are found.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.


    Wednesday, March 23, 2016 11:15 PM
    Moderator
  • OK I understand now.  Sorry for the confusion.  I have posted in the thread you suggested and also a thread on TechNet.  If its possible, please mark this question answered.

    Thanks again for the help.

    Thursday, March 24, 2016 12:23 PM
  • You're welcome, no problem.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Thursday, March 24, 2016 12:47 PM
    Moderator