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prometric problem RRS feed

  • General discussion

  • i am very angry from prometric candidate care i was have my exam in 31-10-2013 @ 17:30 and waited to 23:30 because the pcs center have problem i said no problem and i will come back tomorrow to take my exam @ 1-11-2013 @14:00 and waited from 14:00 to 20:00 notice 2 hours to back to my home + 6 hours and yet now not take the exam is this prometric candidate care exactly i bored from prometric 
    Wednesday, November 6, 2013 11:44 AM

All replies

  • Hi,

    I have seen more complaints about Prometric test centers in this forum but unfortunately we cannot help with this in the Training and Certification forum. Please contact Prometric if you have issues with a test center.


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Twitter: @dnyvandam http://www.dannyvandam.net


    Wednesday, November 6, 2013 12:12 PM
    Moderator
  • Schedule the exam at another location if possible. If you only have one choice, schedule it out a month in advance. Hopefully, they will have fixed the problem by then. As Danny suggested, you should call Prometric with the detailed information of your testing experience and they should help you reschedule the exam for free.

    If you go to the following web page, it tells you how you can contact Prometric, register a complaint, demand a refund, and more!
    Check it out: https://www.prometric.com/en-us/contact-us/pages/default.aspx

    Good luck!


    Best wishes, Davin Mickelson

    Tuesday, November 12, 2013 5:29 AM
    Answerer