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Ran Windows updates on a system normally shutdown for some time and now get the "This copy of Windows is Not Genuine". What gives? RRS feed

  • Question

  • I've had this Dell Sutdio Hybrid for over two years and use it mainly for netflix on my TV. I ran Windows Updates last night and it took almost an hour to run so I left it running last night. I then get to it this morning and it tells me "This Copy of windows is Not Genuine". How do I fix this? This is REALLY Frustrating! Here's the Diags Info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1F7A675F-1510-47BD-8FAF-747F4B50023E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\FdasMedia\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F7A675F-1510-47BD-8FAF-747F4B50023E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2543318989-85386657-594193175</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio Hybrid 140g</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20091109000000.000000+000</Date></BIOS><HWID>69333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9502D080D80B5D6</Val><Hash>qRU/KlpQQEycO8BXV8TCoZRUQY8=</Hash><Pid>73931-747-0600456-57552</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEA6GH8ufhGRs3+0UaDBgxaPR6w8tvy9J4JoPusVl6nX6cqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   110909  APIC1621
      FACP   110909  FACP1621
      HPET   110909  OEMHPET
      MCFG   110909  OEMMCFG
      SLIC   DELL    AS09  
      OEMB   110909  OEMB1621
      GSCI   110909  GMCHSCI
      SSDT   PmRef  CpuPm

     

    Sunday, August 22, 2010 4:39 PM

Answers

  • I've had this Dell Sutdio Hybrid for over two years and use it mainly for netflix on my TV. I ran Windows Updates last night and it took almost an hour to run so I left it running last night. I then get to it this morning and it tells me "This Copy of windows is Not Genuine". How do I fix this? This is REALLY Frustrating! Here's the Diags Info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x80004005

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     

    The root of your problem appears to the the file mismatch above - which may have caused the problem with licensing that is also highlighted.
     
    I would try a System Restore back to three days ago, and see if that works - if not, then revert the System Restore to get back to the current situation, and then run the System File Checker, and see if that can repair the file.
     
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
     
    Run a new MGADiag report, and paste it in your response
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 23, 2010 5:16 AM
    Moderator

All replies

  • I've had this Dell Sutdio Hybrid for over two years and use it mainly for netflix on my TV. I ran Windows Updates last night and it took almost an hour to run so I left it running last night. I then get to it this morning and it tells me "This Copy of windows is Not Genuine". How do I fix this? This is REALLY Frustrating! Here's the Diags Info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x80004005

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

     

    The root of your problem appears to the the file mismatch above - which may have caused the problem with licensing that is also highlighted.
     
    I would try a System Restore back to three days ago, and see if that works - if not, then revert the System Restore to get back to the current situation, and then run the System File Checker, and see if that can repair the file.
     
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
     
    Run a new MGADiag report, and paste it in your response
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 23, 2010 5:16 AM
    Moderator
  • Hi. Thanks for the information. Somehow it screwed up my old restores as I could only go back to after my Windows Update experience. So I found another post to work around and "reset" the Windows Validation and it worked. I was able to reactivate the original license key that came on the Dell computer.

    Here's the fix for me from Darin MS:

    You may also try the following steps to reset Vista's Licensing Store in case it corrupt or it's data is messed up in some way.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thanks again for your response.

    Paul.

    Thursday, August 26, 2010 9:51 PM
  • Hi. Thanks for the information. Somehow it screwed up my old restores as I could only go back to after my Windows Update experience. So I found another post to work around and "reset" the Windows Validation and it worked. I was able to reactivate the original license key that came on the Dell computer.

    Here's the fix for me from Darin MS:

    You may also try the following steps to reset Vista's Licensing Store in case it corrupt or it's data is messed up in some way.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thanks again for your response.

    Paul.


    Nice Work!
    Interesting - I'm surprised that worked without first fixing the file mismatch.
     
    Could you do me a favour, and post another MGADiag report to compare?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 28, 2010 10:40 PM
    Moderator
  • Thanks for your post. Sorry, I've been out of town lately. The PC is still running fine with Genuine Windows Vista! Here's the MGADiag report for you:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BW866-BMX4V-J98P8
    Windows Product Key Hash: MDgPXBSKYrvDGWX+kIP2ffbRhMY=
    Windows Product ID: 89578-OEM-7352846-02799
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1F7A675F-1510-47BD-8FAF-747F4B50023E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\FdasMedia\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x80004005

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F7A675F-1510-47BD-8FAF-747F4B50023E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J98P8</PKey><PID>89578-OEM-7352846-02799</PID><PIDType>3</PIDType><SID>S-1-5-21-2543318989-85386657-594193175</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio Hybrid 140g</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20091109000000.000000+000</Date></BIOS><HWID>69333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9502D080D80B5D6</Val><Hash>qRU/KlpQQEycO8BXV8TCoZRUQY8=</Hash><Pid>73931-747-0600456-57552</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-528-402799-02-1033-6002.0000-2342010
    Installation ID: 005005128123534402140130277863603141461736892321936332
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: J98P8
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEA6GH8ufhGRs3+0UaDBgxaPR6w8tvy9J4JoPusVl6nX6cqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   110909  APIC1621
      FACP   110909  FACP1621
      HPET   110909  OEMHPET
      MCFG   110909  OEMMCFG
      SLIC   DELL    AS09  
      OEMB   110909  OEMB1621
      GSCI   110909  GMCHSCI
      SSDT   PmRef  CpuPm


    Paul.

    Thursday, September 2, 2010 12:48 AM
  • Thanks for your post. Sorry, I've been out of town lately. The PC is still running fine with Genuine Windows Vista! Here's the MGADiag report for you:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-BW866-BMX4V-J98P8
    Windows Product Key Hash: MDgPXBSKYrvDGWX+kIP2ffbRhMY=
    Windows Product ID: 89578-OEM-7352846-02799
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x80004005

     


    Interesting - you still have a file mismatch in rasapi32.dll.
    I suspect that it's only a matter of time before you get another 'not genuine' report - so when it happens (or before) please bear in mind the advice from my first post :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 2, 2010 8:23 PM
    Moderator