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Cant run windows update. i keep getting error code: 80070426 RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.1.0.003
    ID: {17A84EAE-D744-4E71-94AE-5FDC06560A45}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error: P:20100711000531270
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{17A84EAE-D744-4E71-94AE-5FDC06560A45}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2197856254-2460456526-2219003993</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6821                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>7E303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17118</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>5020CC147555ABA</Val><Hash>9hutmzaXfAR90cxBtR/nSsiX9FE=</Hash><Pid>81605-349-4517281-65056</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAIAAQABAAAAAgABAAEAJJSKV0j9ZJU2F0jkwoOoVs5P8vTcjPwXrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      BOOT            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      APIC            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 


    Sunday, July 11, 2010 4:21 AM

Answers

  • Hi LVTravel,

      Deciphering a Vista Diagnostic Report can be challenging. 

      Anytime there is a number after the "TTS Error:" line (in this case TTS Error: P:20100711000531270) we know some sort of Tamper has occured (TTS means Tamper Time Stamp).  Anytime you have a Tamper, the Software Licensing Service will always stop.  This is 'by design' behavior.  So, in this case. the issue is being caused by the Tamper, the software licensing service stopping is to be expected.

     If you see a"Software Licensing Service is not running" error without a TTS error, then the issue causing the Non-Genuine issue is the fact that the Service has stopped for some, unknown, reason.

    --------------------------------------------------------------------------

    To John Portillo,

    The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is experiencing starts with a "P".  I'll be honest, in the 4 years I've been supporting WGA on Vista, I have  seen a P type Tamper maybe 5 times and don't even know what the P stands for.

      I can give you steps that may help


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    b. Repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

    c. Reset Vista's Licensing Store:
    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at one of the below URLs, for further assistance. 

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,

     


    Darin MS
    Monday, July 12, 2010 9:08 PM

All replies


  • OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2

    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF 3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154 _025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2 AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Licensing Data-->
    Software Licensing service is not running.
    The pertinent two issues I see are bolded above.  For the Software Licensing Service not running you can try to start it by using one of the two methods listed below that was copied from a previous post made by Darin Smith.  Once you run one of these two methods, redo the MGADiag and repost it here.  If it does not start the service then post back with any error messages.

    If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that opens an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

    Thank you, Darin Smith WGA Forum Manager

     

    For issue two, the Office XP Pro Blocked VLK2.  This product should be uninstalled. A volume license is for a product sold to businesses, academic institutions and governmental agencies in quantity (always more than 5 copies.)  A blocked volume license key means that Microsoft has blocked the license because either the original owner of the license has told Microsoft that the product key was stolen, improperly used or that the key originally belonged to Microsoft and should never been sold to a person.  If you are part of a business entity that should have a valid volume license you need to contact the IT department at your employment.

    If you are a private individual that purchased this product you should never have received it.  As it is 2 versions old now you should just remove it as FrontPage is not a program that will be replace by Microsoft under any counterfeit program they have.

    The other two installations of Office 2007 show as valid.

    Sunday, July 11, 2010 6:00 AM
  • Hi LVTravel,

      Deciphering a Vista Diagnostic Report can be challenging. 

      Anytime there is a number after the "TTS Error:" line (in this case TTS Error: P:20100711000531270) we know some sort of Tamper has occured (TTS means Tamper Time Stamp).  Anytime you have a Tamper, the Software Licensing Service will always stop.  This is 'by design' behavior.  So, in this case. the issue is being caused by the Tamper, the software licensing service stopping is to be expected.

     If you see a"Software Licensing Service is not running" error without a TTS error, then the issue causing the Non-Genuine issue is the fact that the Service has stopped for some, unknown, reason.

    --------------------------------------------------------------------------

    To John Portillo,

    The letter in front of the timestamp tells us what type of Tamper it is (M=Mod-Auth, K=Kernel Mod and T= Trusted Store).  However, the tamper your Windows is experiencing starts with a "P".  I'll be honest, in the 4 years I've been supporting WGA on Vista, I have  seen a P type Tamper maybe 5 times and don't even know what the P stands for.

      I can give you steps that may help


    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    b. Repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

    c. Reset Vista's Licensing Store:
    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer

      In addition, since we have found that many tampers can be caused by a Malware infection, I would also recommend scanning your computer with a Anti-Virus program (perferably multiple scanned with multiple different AV programs).

      If what I have given doesn't resolve the issue, the next step would be to create a (no cost) Service Request at one of the below URLs, for further assistance. 

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     If you do resolve the issue, (if possable) please be sure to post back with what did the trick.

    Thank you,

     


    Darin MS
    Monday, July 12, 2010 9:08 PM
  • Hi LVTravel,

      Deciphering a Vista Diagnostic Report can be challenging. 

      Anytime there is a number after the "TTS Error:" line (in this case TTS Error: P:20100711000531270) we know some sort of Tamper has occured (TTS means Tamper Time Stamp).  Anytime you have a Tamper, the Software Licensing Service will always stop.  This is 'by design' behavior.  So, in this case. the issue is being caused by the Tamper, the software licensing service stopping is to be expected.

     If you see a"Software Licensing Service is not running" error without a TTS error, then the issue causing the Non-Genuine issue is the fact that the Service has stopped for some, unknown, reason.

     


    Darin MS

    I see where you are point to now, thanks for the updated information. 
    Monday, July 12, 2010 9:30 PM