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[InternalServerError:82] An error occurred in Storage or ABCH

    Question

  • Hello,

    I went to use writer today, and got this error. I've tried all sorts of things, short of reinstalling. My best guess is that I installed IE 8 last week. Related? I'm even having a problem going to

    http://download.live.com/writer


    It looks like the browser keeps retrying to log into the web app (in a loop, flashing). It finally gives up, reporting the message below. I sent the link to a friend, who has no problem going to it. I *can* go to the link in Chrome. ALso, if I log out of my Live, it fails on the "downloads" logout. This is wierd!

    The Windows Live Network is unavailable from this site for one of the following reasons:
     
    • This site may be experiencing a problem
    • The site may not be a member of the Windows Live Network

    Here is my writer log:

    WindowsLiveWriter,1.6432,None,00002,11-May-2009 13:07:39.238,"Starting Windows Live Writer 14.0.8064.206",""
    WindowsLiveWriter,1.6432,None,00003,11-May-2009 13:07:39.238,".NET version: 2.0.50727.3074",""
    WindowsLiveWriter,1.6432,None,00004,11-May-2009 13:07:40.406,"Not monitoring legacy registry key in HKLM.",""
    WindowsLiveWriter,1.6432,Fail,00005,11-May-2009 13:07:40.733,"Warning: The bitmap for plugin BookLookupPlugin is not the correct size (it should be 16x16 or 20x18).","   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
       at System.Environment.get_StackTrace()
       at WindowsLive.Writer.CoreServices.Diagnostics.LogFileTraceListener.Fail(String message)
       at System.Diagnostics.TraceInternal.Fail(String message)
       at System.Diagnostics.Trace.Fail(String message)
       at WindowsLive.Writer.PostEditor.ContentSources.ContentSourceInfo.VerifyPluginBitmap(Boolean showErrors)
       at WindowsLive.Writer.PostEditor.ContentSources.ContentSourceInfo..ctor(Type pluginType, Boolean showErrors)
       at WindowsLive.Writer.PostEditor.ContentSources.ContentSourceManager.AddContentSource(ArrayList contentSourceList, Type contentSourceType, Boolean showErrors)
       at WindowsLive.Writer.PostEditor.ContentSources.ContentSourceManager.RefreshContentSourceLists(Boolean showErrors)
       at WindowsLive.Writer.PostEditor.ContentSources.ContentSourceManager..cctor()
       at WindowsLive.Writer.PostEditor.PostEditorLifetimeManager.Initialize()
       at WindowsLiveWriter.ApplicationMain.LaunchFirstInstance(IDisposable splashScreen, String[] args)
       at WindowsLiveWriter.ApplicationMain.LaunchAction(String[] args, Boolean isFirstInstance)
       at WindowsLive.Writer.CoreServices.SingleInstanceApplicationManager.Run(String appId, LaunchAction action, String[] args)
       at WindowsLiveWriter.ApplicationMain.Main(String[] args)"
    WindowsLiveWriter,1.6432,None,00006,11-May-2009 13:07:44.207,"499 499",""
    WindowsLiveWriter,1.6432,None,00007,11-May-2009 13:07:47.433,"Downloaded new cab file versioned 14.0.8064.401",""
    WindowsLiveWriter,1.6432,None,00008,11-May-2009 13:07:47.433,"Downloaded configuration resources are not newer than the current version.",""
    WindowsLiveWriter,1.6432,None,00009,11-May-2009 13:07:51.341,"No service name known for uri: http://shared.live.com/H7HeXJYvfMVXIyD8PH1v8A/Web/images/wlw/spacesfriends.png",""
    WindowsLiveWriter,1.6432,None,00010,11-May-2009 13:07:51.961,"No service name known for uri: http://shared.live.com/H7HeXJYvfMVXIyD8PH1v8A/Web/images/wlw/spacesstats.png",""
    WindowsLiveWriter,1.6432,None,00011,11-May-2009 13:07:51.997,"No service name known for uri: http://shared.live.com/H7HeXJYvfMVXIyD8PH1v8A/Web/images/wlw/spacesicon.png",""
    WindowsLiveWriter,1.6432,None,00012,11-May-2009 13:07:52.131,"No service name known for uri: http://shared.live.com/H7HeXJYvfMVXIyD8PH1v8A/Web/images/wlw/spaceswatermark.png",""
    WindowsLiveWriter,1.6432,None,00013,11-May-2009 13:15:52.298,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00014,11-May-2009 13:16:16.460,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00015,11-May-2009 15:24:40.481,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00016,11-May-2009 15:25:00.336,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00017,11-May-2009 15:47:31.544,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00018,11-May-2009 15:47:36.362,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00019,11-May-2009 15:47:37.635,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,None,00020,11-May-2009 15:52:22.999,"Invalid pointer after delete, moving the target pointer to the start of the deleted markup.",""
    WindowsLiveWriter,1.6432,Fail,00021,11-May-2009 15:53:29.064,"WindowsLive.Writer.BlogClient.Clients.WindowsLiveApiException: [InternalServerError:82] An error occurred in Storage or ABCH.  Please try again. ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
       at System.Net.HttpWebRequest.GetResponse()
       at WindowsLive.Writer.BlogClient.Clients.RedirectHelper.GetResponse(String initialUri, RequestFactory requestFactory)
       at WindowsLive.Writer.BlogClient.Clients.XmlRestRequestHelper.Send(String method, Uri& uri, String etag, HttpRequestFilter filter, String contentType, XmlDocument doc, String encoding, Boolean ignoreResponse, WebHeaderCollection& responseHeaders)
       at WindowsLive.Writer.BlogClient.Clients.SkyDriveXmlRestRequestHelper.Send(String method, Uri& uri, String etag, HttpRequestFilter filter, String contentType, XmlDocument doc, String encoding, Boolean ignoreResponse, WebHeaderCollection& responseHeaders)
       --- End of inner exception stack trace ---
    Tuesday, May 12, 2009 1:09 AM

Answers

  • After several hours of getting nowhere (every error I get with Live Writer ... I'm the FIRST????) I believe I fixed part of the error. After doing a "repair" on the installation I can now post.

    I still can't go to the site shown!
    • Marked as answer by Todd Beaulieu Tuesday, May 12, 2009 6:57 PM
    Tuesday, May 12, 2009 6:57 PM

All replies

  • After several hours of getting nowhere (every error I get with Live Writer ... I'm the FIRST????) I believe I fixed part of the error. After doing a "repair" on the installation I can now post.

    I still can't go to the site shown!
    • Marked as answer by Todd Beaulieu Tuesday, May 12, 2009 6:57 PM
    Tuesday, May 12, 2009 6:57 PM
  • InternalServerError:82 sounds like a temporary outage on their side. If you still can't get to that site today, can you try going to http://home.live.com and see if you get similar symptoms?

    Thanks.
    Thursday, May 14, 2009 12:01 AM
    Owner
  • Thanks Joe. Same thing. Keeps cycling, reposting for several seconds and then fails with the message. I'll try rebooting when I get a chance.
    Thursday, May 14, 2009 12:04 AM