Windows Requires a "Re Reactivation" RRS feed

  • Question

  • This activation process is getting really frustrating. 2 days ago I ordered new ram for my Vista machine. I decided to upgrade from 2GB to 4GB. Windows wanted me to reactivate, which I understand. 2 extra gigs of ram is a lot of ram. So I reactivated Vist with no problem. Activation was accepted. But then, this morning I woke up turned on my monitor and was going to check a track number in WMP when a nasty Windows Activation Reminder popup notification bubble caught my eye. Ok.... WTH? I all ready activated windows 2 days ago. So I go to activate windows over my internet connection "The product key you have typed in already in use" OMG WTF?! THIS IS MY KEY. MY OEM KEY FROM WHEN I BUILT MY COMPUTER!

    What happened?! I did nothing to my system. I reactivated windows it said genuine now i need to reactivate with microsoft but they say my key is being used by another computer.... MY COMPUTER. Oh and you have to love that stupid screen where they say you can buy a new key....

    Yet another phone call to some where in india and a weir story to reactivate. Unless any one here know away to fix this..
    Humph, Windows Genuine DIS-advantage....

    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-QK8QW-8P2H8-JHDYT
    Windows Product Key Hash: naDUUotUQETOWSpDT/EEXje3jy0=
    Windows Product ID: 89580-OEM-7300542-27769
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    ID: {3079E574-DB96-4075-83D4-23FE8E7722F0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3079E574-DB96-4075-83D4-23FE8E7722F0}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JHDYT</PKey><PID>89580-OEM-7300542-27769</PID><PIDType>3</PIDType><SID>S-1-5-21-1605350216-717693260-2966262016</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>GBTUACPI</Model></SYSTEM><BIOS/><HWID>79333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Friday, February 15, 2008 3:40 PM


  • Hello FVxSF,


      I assume your Vista was activated before you addes the extra ram.  Retail and OEM System Builder copies of Vista can be activated by the internet only during the first Activateion. Any subsequent Activation must be done by phone. From your post, it sounded like after you added the extra ram, you reactivated by the internet. Since Vista had been activated before the extra ram was added, re-activating by the internet should not have worked. I am not trying to offend, but are you sure that when you added the extra ram and you then re-activated by the internet, that Vista was, in fact, activated? If not, that would explain why Vista asked to be re-activated the next day.


      Another possible cause of Vista asking to be re-activated the next day is if you added or updated any hardware Drivers. We have found that some companies are writing drivers that changer the hardware (that the driver is controling) hardware ID which is used by Vista to see if a Major hardware cange had occured that would require a re-activation.


      The error message "This key is already in use" occures when a user ties to reactivate Vista over the internet anytime after Vista was first activated. The error is basically saying, this key has already been used to activate Vista over the interent. But, I agree, it's not a good error message and is a bit confusing for the user.


      Please know that Microsoft is aware of the inconvenience that multiple re-activations causes users and is actively working on making Vista less sensitive to minor hardware changes and driver installs.


      To resolve your current issue, you need to activate Vista by Phone. The steps below outline one way of doing this.


    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep. The process should only take a minute or two.

    Thank you,
    Darin Smith
    WGA Forum Manager


    p.s. Just some clarification:  Product Activation came out long before the Windows Genuine Advantage program was launched. And while the goal of both Product Activation and WGA is to try to discourage Piracy, they are seperate programs.


    UPDATE: It just so happens that I have just received a request for customer feedback (good and bad) regarding Vista Product Activation. I will include your post as part of that feedback. Your words will have an impact on any changes to Product Activation .

    Friday, February 15, 2008 8:39 PM