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Office Genuine Advantage Notifications (KB949810) won't install on legal MS Office RRS feed

  • Question

  • How can I install Office Genuine Advantage Notifications (KB949810)?

    My MS Office Pro is legal.

    However, the MS update "Office Genuine Advantage Notifications (KB949810)" will not install.
    I've tried turning off firewall & antivirus while attempting to install, no joy.

    Advice will be appreciated. Thank you.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9BKY8-PXPF3-T9K4W
    Windows Product Key Hash: BETYUrZoiI2DXBbX225oKTa02Sk=
    Windows Product ID: 76487-OEM-2212034-46059
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2F0270F2-13E0-4AE9-97DD-63EFB14FF718}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F0270F2-13E0-4AE9-97DD-63EFB14FF718}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T9K4W</PKey><PID>76487-OEM-2212034-46059</PID><PIDType>3</PIDType><SID>S-1-5-21-220523388-73586283-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050706000000.000000+000</Date></BIOS><HWID>09E83DF701844076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Powered by nLite</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>14401A064032F0A</Val><Hash>pYdgXpJvrHULCpjAw4RTMvf+/K8=</Hash><Pid>81605-901-9146125-65971</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Saturday, December 19, 2009 10:34 PM

Answers

  • Hello scott1414,

      I don't believe we have a manual install of KB949810, so I assume you are installing it thru Windows Update.  If so, even though the software, itself is ours, the download and install mechanism is Windows Update. Unfortunatly, I don't have any knowledge or training in that area, so I'll need to refer you to the Windows Update section of the Answers Forum http://social.answers.microsoft.com/Forums/en-US/vistawu  (it shows 'Vista" in the URL, but XP is supported in that forum, as well)

    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 11:13 PM
    Monday, December 21, 2009 11:13 PM

All replies

  • Hello scott1414,

      I don't believe we have a manual install of KB949810, so I assume you are installing it thru Windows Update.  If so, even though the software, itself is ours, the download and install mechanism is Windows Update. Unfortunatly, I don't have any knowledge or training in that area, so I'll need to refer you to the Windows Update section of the Answers Forum http://social.answers.microsoft.com/Forums/en-US/vistawu  (it shows 'Vista" in the URL, but XP is supported in that forum, as well)

    Sorry I couldn't be more help,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 11:13 PM
    Monday, December 21, 2009 11:13 PM
  • Darin

    Thank you for replying to my post.

    Scott
    Thursday, December 24, 2009 11:06 PM