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Backup Service is not running - persistent error RRS feed

  • Question

  •  

    I went on vacation for 7 days. My WHS machine was left running but all client machines were shut down.

     

    On the intervening Sunday the following HomeServer errors occurred in the log:

     

    Event Type: Error
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 272
    Date:  4/01/2008
    Time:  5:41:35 AM
    User:  N/A
    Computer: SERVER
    Description:
    Unexpected error 0x26 from unexpected EOF on D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\Index.4096.dat: Reached the end of the file.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: HomeServer
    Event Category: Backup
    Event ID: 267
    Date:  4/01/2008
    Time:  5:41:35 AM
    User:  N/A
    Computer: SERVER
    Description:
    Client Backup server failed at d:\qhsv1_rtm_qfe\qhs\src\backup\util\diskfile.cpp(359)

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Restarting WHS consistently repeats these errors.

     

    WHS Console reports Network Critical status.

     

    What next?

    Thursday, January 3, 2008 8:57 PM

Answers

All replies

  • For what it's worth, you're not alone: http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=2614452&SiteID=50

     

    I'm afraid this will turn out to be error which can only be repaired by deleting all backups (Windows Home Server Console, Setting, Backup, Delete all backups.

     

    Can you please have a look in following the folders on your WHS (if they exist)

     

    D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4} or in

    D:\DE\folders\{00008086-058D-4C89-AB57-A7F909A47AB} or in  

    C:\fs\X\DE\folders\{00008086-058D-4C89-AB57-A7F909A47AB4} (where X a drive letter or number)

     

    if there are any other files with a name starting with Index.4096.dat (something like Index.4096.dat_00359), or any other files which have an extension ending with _nnnnn where n is a number?

    Thursday, January 3, 2008 9:58 PM
    Moderator
  • The only Index files I found were:

     

    D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\Index.4096.dat

    C:\fs\4\DE\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\Index.4096.dat

     

    Are you saying these should be deleted to purge the backup database?

     

    I have backups of machines that have been repurposed so would like to keep them if possible.

    Friday, January 4, 2008 12:37 AM
  • Ok, I think this one is beyond repair. Possibly someone from the WHS team still has suggestions, so best wait until they also reply to this thread. You may also be interested in this thread: http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=2627702&SiteID=50

     

    Friday, January 4, 2008 12:24 PM
    Moderator
  •  

    Thanks for the link to the other thread.

     

    I have to safeguard my current machine images so had to bite the bullet and delete all backups. Just as sc456a says this is just not acceptable. I've been an active user of WHS since the private beta and suffered several long re-installs. I lost all backups at beta 2 but then carefully preserved them through to RTM. Losing them now is a bitter pill to swallow.

     

    WHS Team: the backup database vulnerability must be fixed.

    Saturday, January 5, 2008 6:00 AM
  • I agree..  I would like a backup of when I first install windows on my pc's..  But i've lost all my backups many different times due to inconsistency errors (RC1) that I've given up on that fresh windows backup.  Luckily I haven't seen a backup issue with OEM but what good is a backup device if it can't be trusted!
    Saturday, January 5, 2008 8:41 AM