Web based CRM client versus CRM for Outlook client. RRS feed

  • Question

  • One of my users uses CRM through a web (Internet Explorer) based client. He does NOT have The CRM for Outlook client installed and we do not use CRM Online. All of our users are setup to access email (incoming and outgoing) through Microsoft Dynamcis CRM for Outlook. He attempted some time ago to send an email via CRM and now receives the Pending e-mail warning message "You have e-mail messages more than 24 hour old that have not been sent. To send theses messages, either sign in to Microsoft Dynamics CRM Online for Outlook, or verify with you system administrator that the E-mail Router has been set up to send message for you. For more information about e-mial configureation, see online Help."

    My question is related to the term "CRM Online for Outlook" within the message text. I have found that having the CRM for Outlook client installed on a local machine resolves this issue also and need to be sure that there isn't something specifically looking for CRM Online when this message is displayed. Is this just a generic message, or is there something very specific it's trying to relate?

    Wednesday, March 13, 2013 2:15 PM


  • The reason installing CRM for Outlook solves the issue is that the email is then downloaded and sent via the user's outlook account (provided they give permission).

    The message I'm guessing is a generic message that slipped through the net and should have been updated to have an Online version and an OnPrem version of the text.

    Scott Durow
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    Wednesday, March 13, 2013 10:06 PM