Web based CRM client versus CRM for Outlook client.

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  One of my users uses CRM through a web (Internet Explorer) based client. He does NOT have The CRM for Outlook client installed and we do not use CRM Online. All of our users are setup to access email (incoming and outgoing) through Microsoft Dynamcis CRM for Outlook. He attempted some time ago to send an email via CRM and now receives the Pending e-mail warning message "You have e-mail messages more than 24 hour old that have not been sent. To send theses messages, either sign in to Microsoft Dynamics CRM Online for Outlook, or verify with you system administrator that the E-mail Router has been set up to send message for you. For more information about e-mial configureation, see online Help."

  My question is related to the term "CRM Online for Outlook" within the message text. I have found that having the CRM for Outlook client installed on a local machine resolves this issue also and need to be sure that there isn't something specifically looking for CRM Online when this message is displayed. Is this just a generic message, or is there something very specific it's trying to relate?

  Wednesday, March 13, 2013 2:15 PM