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please help, computer friend installed counterfeit xp RRS feed

  • Question

  • Hi, I have had my computer for a while and about 2 years ago or so it crashed and a friend fixed it. But he must have used a bad key as my computer will not let me downlaod updates. I have read some of the other threads and I am attaching the following report.

    I have also followed others in the diagnostic page and all items there show as passed. Please help me in what to do.

     

       Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Detailed Status: N/A
    Windows Product Key: *****-*****-VWDRK-KP2C2-9QFGW
    Windows Product Key Hash: +G3C9cjeAyuY3DAs1S6x23gAPec=
    Windows Product ID: *** removed by myself***
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c2314fdf-f83c-4971-a3db-d91cce3394de
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c2314fdf-f83c-4971-a3db-d91cce3394de</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9QFGW</PKey><PID>55274-640-0270311-23775</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-1336601894-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 06</Manufacturer><Model>DA191A-ABA 514n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20030207000000.000000+000</Date></BIOS><HWID>BB89384F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17768</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, June 10, 2007 5:49 PM

Answers

  • Momgerber2001,

     

    Right now, your HPcomputer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least seven other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office XP Professional with FrontPage installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with FrontPage as soon as possible.

    Next, please look on the computer, or in the materials that came with your retail purchase of Windows, to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read "HP" or "HPQ."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    There's an excellent chance that your computer is still licensed to run the version of Windows that it came with new from HP.  In fact "getting Genuine" could be as simple as using the HP Recovery solution to put the original Windows back onto the computer.

    Sunday, June 10, 2007 11:43 PM
  • ok so how do I do that restore my old verson of the xp? will I lose all my files? I have no problem putting it back to the way it was I just dont know how.

                             Thanks for your help

    Tuesday, June 12, 2007 2:47 PM
  • Momgerber2001,

     

    Here is the support page for your computer at hp.com:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07145&lc=en&cc=us&dlc=en&product=296559&rule=4598&lang=en  It has instructions on how to do the HP system recovery.

     

    For information beyond the above, you'll want to contact HP tech support directly.

    Tuesday, June 12, 2007 5:00 PM

All replies

  • Momgerber2001,

     

    Right now, your HPcomputer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, VWDRK-KP2C2-9QFGW, you will see that at least seven other posters have submitted reports with that same blocked VLK.  Based on those posts, it would seem that the Product Key used on your computer originally belonged to the University of Pittsburgh.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office XP Professional with FrontPage installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office XP Professional with FrontPage as soon as possible.

    Next, please look on the computer, or in the materials that came with your retail purchase of Windows, to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read "HP" or "HPQ."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    There's an excellent chance that your computer is still licensed to run the version of Windows that it came with new from HP.  In fact "getting Genuine" could be as simple as using the HP Recovery solution to put the original Windows back onto the computer.

    Sunday, June 10, 2007 11:43 PM
  • ok so how do I do that restore my old verson of the xp? will I lose all my files? I have no problem putting it back to the way it was I just dont know how.

                             Thanks for your help

    Tuesday, June 12, 2007 2:47 PM
  • Momgerber2001,

     

    Here is the support page for your computer at hp.com:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07145&lc=en&cc=us&dlc=en&product=296559&rule=4598&lang=en  It has instructions on how to do the HP system recovery.

     

    For information beyond the above, you'll want to contact HP tech support directly.

    Tuesday, June 12, 2007 5:00 PM