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Windows 7 wont activate after installing new motherboard. RRS feed

  • Question

  • Hi. I've just had to replace my motherboard and cpu due to failure. Windows booted on the new system without needing a reinstall to my surprise but is now asking for activation.

    I typed in my product key that i bought from microsoft but it wont accept it. i enclose the diagnostic tool results below.

    How can i activate my machine?Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-C3RYK-WK3VX-J2F98

    Windows Product Key Hash: FiSWCzCyUSWt/xwBx6sw6tPWk78=

    Windows Product ID: 00371-152-1775861-85337

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {81641D26-0EC6-4384-AD51-D95C9DD39192}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Graham\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{81641D26-0EC6-4384-AD51-D95C9DD39192}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J2F98</PKey><PID>00371-152-1775861-85337</PID><PIDType>5</PIDType><SID>S-1-5-21-395378240-284184165-2439120022</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA785GMT-UD2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20091130000000.000000+000</Date></BIOS><HWID>26B83607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65368</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-152-177586-01-2057-7600.0000-1742010

    Installation ID: 006834581760366595003233725206982386895714781131232736

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: J2F98

    License Status: Notification

    Notification Reason: 0xC004F00F.

    Remaining Windows rearm count: 3

    Trusted time: 24/06/2010 19:09:06

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:22:2010 13:31

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAIAAwABAAEAAQADAAAAAQABAAEA6GHY/w1LWzsQM4g8GIi4vRBGje8qz+wWTVtq8Y4u

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      SSDT PTLTD POWERNOW

      TAMG GBT   GBT   B0

     

     

    Thursday, June 24, 2010 6:17 PM

Answers

  • Hi. I've just had to replace my motherboard and cpu due to failure. Windows booted on the new system without needing a reinstall to my surprise but is now asking for activation.

    I typed in my product key that i bought from microsoft but it wont accept it. i enclose the diagnostic tool results below.

    I believe I know the error message you are refering to. All it means is that you need to Activate using the By Phone method.

    Click the Start button and type: slui 4

    Select your location and then follow the directions provided.

    Thank you,


    Darin MS
    Thursday, June 24, 2010 8:28 PM

All replies

  • Hi. I've just had to replace my motherboard and cpu due to failure. Windows booted on the new system without needing a reinstall to my surprise but is now asking for activation.

    I typed in my product key that i bought from microsoft but it wont accept it. i enclose the diagnostic tool results below.

    I believe I know the error message you are refering to. All it means is that you need to Activate using the By Phone method.

    Click the Start button and type: slui 4

    Select your location and then follow the directions provided.

    Thank you,


    Darin MS
    Thursday, June 24, 2010 8:28 PM
  • Thanks for the reply but i tried that. Microsoft person siad i need to contact microsoft on a different number 0844 800 2400 that is only open to 6pm.

    Guess i'll have to try that tomorrow but why can't microsoft activation department sort out an activation problem.

    Thursday, June 24, 2010 9:19 PM
  • Hello Harborg115,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The report is telling us that your installation of Office Enterprise 2007 is nongenuine because it is a Volume Licensing installation that was done with an Invalid Volume Licensing product key.

    For more assistance with this problem, you can copy and paste your report into a new thread (click on the Ask a Question link) in the Office Genuine Advantage section of this forum:  http://social.microsoft.com/Forums/en-US/genuineoffice/threads

    Or, go to www.microsoft.com/genuine and click on Validate Office.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, June 24, 2010 9:23 PM