locked
System Error RRS feed

  • Question

  • when i try to restart the software licensing service through the command prompt window as administrator, i put in "net start slsvc" and it says "the software licensing service is starting" "the software licensing service could not be started" "system error 61465" has occured. what do i do?
    Tuesday, February 24, 2009 7:18 AM

Answers

  • Hi jee,

      OK, now that I see your Diagnostic Report, your issue Does Not appear to be a 'Software Licensing Service has Stopped' issue.

    The true core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security. Which is why your Vista is showing as Non-Genuine.


    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps fixes your issue, my only other suggestions would be to either contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, February 25, 2009 10:26 PM
    Wednesday, February 25, 2009 10:25 PM

All replies

  • Hi Jee,

      First download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    (If you do not have access to the Start Button:)

    1) Login to Vista and Click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to Run or Save, Select Run
    4) When the program runs, Click the Continue button, then click the Copy button.
    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/8a57a012-8f38-4430-a632-fffcdffcaf75 into the browser address bar.
    6) In a reply post, Paste the Diagnostic Report.

    There appears to be a number of different types of the "Software Licensing Service has Stopped" issue.  We found a fix for one of the types, but we would like to find more out about the type you are experiancing. 

    We would like you to create a no cost support request at  http://go.microsoft.com/fwlink/?linkid=52029 (make sure to include an email address or phone number we can contact you at). Then post the Service Request's Confirmation Number in this thread. Once I have that number, I will pass it up to our Engineer who will contact you directly.

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, February 24, 2009 5:56 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {C665CA21-2271-4050-BFED-93D2D747ABF6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C665CA21-2271-4050-BFED-93D2D747ABF6}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2035058524-2172017724-3589076535</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2B</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>85323507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqhu/xDe/nD+bjqw1iBGSUaDIgm8/iAu8vRij8gQlIWsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      SLIC            HPQOEM        SLIC-MPC
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci



    Wednesday, February 25, 2009 6:38 AM
  • Hi jee,

      OK, now that I see your Diagnostic Report, your issue Does Not appear to be a 'Software Licensing Service has Stopped' issue.

    The true core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security. Which is why your Vista is showing as Non-Genuine.


    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps fixes your issue, my only other suggestions would be to either contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, February 25, 2009 10:26 PM
    Wednesday, February 25, 2009 10:25 PM