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Error when accessing My Learning

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Hi,

Each time I try to access "My learning" (http://learning.microsoft.com/Manager/default.aspx) page, I have the following message :
"
An error occurred while processing your request. Please try again later.
"

Another point is that response time of the whole site is very long. What happens ?

Regards,

Christian

Tuesday, October 14, 2008 3:52 AM

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Hi Kris-

Can you try clearning your cache and cookies and see if you receive the same error messages?

If you do, can you please provide the exact repro steps in which this occurs so that we can investigae this further?

It would also be great to have the reported time that this is occurring.

Thanks!
Alicia
Program Manager, Server and Tools Online Engineering Live Services Team

Friday, October 17, 2008 7:56 AM

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Hi

I get this error message. I've tried on 2 different PCs and with IE and Firefox. Always the same error.

Tuesday, November 11, 2008 7:50 AM
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This was at 07:45 GMT today and the step was simply to access the URL 'learning.microsoft.com' to end up at http://learning.microsoft.com/Error.aspx

Tuesday, November 11, 2008 7:52 AM
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Also from here ...

http://msdn.microsoft.com/en-us/rampup/bb421265.aspx & click on the 'Sign Up Now - Visual C# 2005' button

Tuesday, November 11, 2008 8:08 AM
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On one PC I got one step further to here...

http://learning.microsoft.com/manager/LearningPlanV2.aspx?resourceId=%7Be700759c-2f18-43df-8013-ed39eff0aae4%7D&clang=en-US&program=RampUp

Then, clicking on the 'Add to My Learning' button generates the same error message displayed below the button.

Tuesday, November 11, 2008 8:44 AM
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I'm getting the same problem, trying to add a course to 'my cart' I get that error.

Tuesday, November 11, 2008 10:19 AM
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I'm a MSFT. I could enter my access code, choose a collection (6319), and submit without problem. But when I clicked on My Learning link, I got the error
"An error occurred while processing your request. Please try again later." I've tried with 2 different access codes and got the same error.

Tuesday, November 11, 2008 4:23 PM
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I am also facing the same issue. Any solutions?

Thursday, December 4, 2008 10:56 AM
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I'm getting the exact same message.

Any news?

Sunday, January 4, 2009 8:02 PM
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Dan Levy said:
I'm getting the exact same message.

Any news?

Your support is embarrassing...
No answer, no comment, nothing.

You should be ashamed.

Thursday, January 8, 2009 11:18 AM
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Dan Levy said:

Dan Levy said:
I'm getting the exact same message.

Any news?

Your support is embarrassing...
No answer, no comment, nothing.

You should be ashamed.

Hi Dan-

Sorry for the slight delay in reply to this thread. Have you tried clearing your cache and cookies to see if you receive the error again? Can you please contact me at learnmgr@microsoft.com to address this issue further?

Thanks-
Alicia
Program Manager, Server and Tools Online Engineering Live Services Team

Thursday, January 8, 2009 5:40 PM

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I'm MSFT too and I'm having the same problem, on multiple computers, both inside and outside MSFT.

The site runs very slowly, I get the "Please wait while your request is being processed. If your Web page does not display within one minute ..." message when I click "Add to My Learning."

I've cleared cache and cookies and still get the same problem.

Sunday, January 11, 2009 7:58 PM
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Doing this at 12:03-12:10PST today:

I go here:
http://learning.microsoft.com/Manager/Catalog.aspx?clang=en-US&dtype=Catalog&Sort=Relevancy&page=1&search=sharepoint

Click on Collection 6306 which goes to this link:

https://www.microsoftelearning.com/eLearning/offerDetail.aspx?offerPriceId=222673

then click the Add to My learning button

goes here:

http://learning.microsoft.com/Manager/AddToMyLearning.aspx?resourceId=CD266FD1-8266-4BF1-8F67-C78ACDBB0A6C

which forwards here:

http://learning.microsoft.com/Manager/default.aspx

I expect to see it added to My Learning Plans, and I don't see anything in My Learning Plans.

Sunday, January 11, 2009 8:12 PM
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Issue with Transcripts:

I go here: http://learning.microsoft.com/Manager/Default.aspx?view=transcripts

I see that I've Completed 6 courses. Date completed is blank.

I select one of the courses (Course 5398) and it goes here:

https://www.microsoftelearning.com/eLearning/courseDetail.aspx?courseId=75402&tab=details

Which shows course is 100% complete.

Why isn't the date completed showing on My Transcript?

Sunday, January 11, 2009 8:17 PM
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WendellJ said:
I'm MSFT too and I'm having the same problem, on multiple computers, both inside and outside MSFT.

The site runs very slowly, I get the "Please wait while your request is being processed. If your Web page does not display within one minute ..." message when I click "Add to My Learning."

I've cleared cache and cookies and still get the same problem.

Wendell-

Please email me at learnmgr@microsoft.com and I'll be happy to work through this with you.

Thanks-
Alicia
Program Manager, Server and Tools Online Engineering Live Services Team

Friday, January 16, 2009 7:09 PM

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Error when accessing My Learning

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