CRM with IFD . E-mail router issue RRS feed

  • Question

  • Hello,

    I've spend a lot of time reading about similar issues but it got me nowhere. My situation is the next one. I'm deploying the ifd mode in one of our customers. the first big change after running the IFDtool was the URL of the crm now is like this http://orgname.crmd.domain.com:8040 (also works with http://orgname.crmd.domain.com:8040/orgname) before ifd it was like this http://crmd.domain.com:8040/orgname. So the error I get setting up the deployment register in the Email Router Manager, and charging data is the next one. "Can not resolve the remote name: 'orgname'". (i got the exact error text in spanish)

    Just to mention it, before IFD the orgname was the same as the customer domain, so the customer ask us to change the name of the organitation there for we had to create a new organitation in the development server.

    Please Help!! Thanks in avance.


    • Changed type DavidBerryMVP, Moderator Wednesday, November 3, 2010 4:10 AM Problems for which answers are sought, should be listed as Questions.
    Monday, November 1, 2010 7:31 PM


All replies

  • So long as IFD is not enabled for the network upon which the CRM Email router sits, you should not have to include the "orgname" prefix to the FQDN used for the Email Router's configuration.  If it is, however, then you'll need to make the appropriate entries in the DNS server for that network to point orgname.crmd.domain.com to the same IP as crmd.domain.com .
    Dave Berry - MVP Dynamics CRM - http:\\crmentropy.blogspot.com
    Monday, November 1, 2010 9:07 PM
  • thanks David, I will try your suggestion tomorrow morning and I will tell you our results.
    Wednesday, November 3, 2010 3:57 AM
  • Thanks to David advice it seems tha the URL in no longer my problem, Now it gives me a 401 error. I'll check the user profile and tell you the results. Thanks

    Wednesday, November 3, 2010 6:54 PM
  • Follow additional troubleshooting steps here: http://blogs.msdn.com/b/crm/archive/2009/01/08/troubleshooting-the-microsoft-dynamics-crm-e-mail-router.aspx
    Dave Berry - MVP Dynamics CRM - http:\\crmentropy.blogspot.com
    • Marked as answer by RoccoDynamics Wednesday, November 3, 2010 11:34 PM
    • Unmarked as answer by RoccoDynamics Wednesday, November 3, 2010 11:35 PM
    • Marked as answer by RoccoDynamics Wednesday, November 3, 2010 11:39 PM
    Wednesday, November 3, 2010 7:50 PM
  • Hi David, i did read that guide and it seems that the real problem was the Deployment propeterties Table the columns ADSdkrootDomain an ADWebApplicationRootDomain, (these columns are filled by the IFDTool) but I do change to the correct value of the host header and now the E-mail Router works fine. Thank you David. this is the article that helps me, and i get through it by readind the post you toldme to. http://support.microsoft.com/kb/950248
    Wednesday, November 3, 2010 11:39 PM