WHS Vista Client crashes always during backup

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  rockybooth said:

   Hi:
  

  I need some help.  During backup, an unexpected shutdown occurrs.  The last successful backup achieved was 9/24/08.  None have been successful since then.  This ALWAYS happen on WHS backup, either scheduled or manual.

  Client is running Vista Ultimate.  Several other PCs (vista and XP) are being backed up successfully.

  No events are recorded at shutdown. Once there was a brief bluescreen, usually the screen just goes blank and then the bios loads. Start of backup is logged on client, but nothing afterwards.

  One log entry that might relate is:
  Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) 
    Entry C:\WINDOWS HOME SERVER DRIVERS FOR RESTORE\MSHDC.INF_CC18792D\CMDIDE.SYS

  All disks in the client have been ckecked.

  The server databases have had diagnostics run but there is way too much information to lead me to a solution.  I have tried repair on the backup databases, but this appears to run and says databases were repaired successfully, but does not solve the crash problem.

  The BIOS has been updated with the latest bios (mother board is a Intel DX48BT2).  WHS Settings shows WHS with PP1.  The server is running on an intel DG33BU with 1GB.
  Windows Home Server Console: 6.0.1771.0
  Windows Home Server Backup & Restore: 6.0.1771.0
  Windows Home Server Drive Extender: 6.0.1771.0
  Windows Home Server Remote Access: 6.0.1771.0
  Windows Home Server Storage Manager: 6.0.1771.0

  Crashes ONLY HAPPEN DURING BACKUP.

  What do I do next?

  Thanks,
  Rocky
  
  

  ---

  Rocky

  
  
  
  That is not the final release of Power Pack 1.  That is a beta version.  You need to logon to the server desktop and uninstall the beta version of PP1 so that you can install the release version of it.  You can uninstall it by going to Add/Remove Programs and check the box that says Show updates.  Once you get rid of that version and reboot your server, open the Console and click the button that says Update Now...  Keep rebooting and checking for updates until it says there are no new updates available.
  
  Also, when you checked the hard drives, did you do it from a command prompt?  If so, what command did you type?

  • Edited by kariya21Moderator Sunday, October 5, 2008 9:25 PM more info
  • Proposed as answer by Lara JonesModerator Sunday, October 5, 2008 9:50 PM
  • Marked as answer by Lara JonesModerator Tuesday, October 28, 2008 7:29 PM

  Sunday, October 5, 2008 9:24 PM

  Moderator