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Help With Windows XP Validation Process RRS feed

  • Question

  • I recently purchased a copy of Norton 360 and was unable to install it because there was a message indicating I needed to download a more recent version of a specific file from MS. However, when I tried to download it gave me the validation menu and when I tried to validate it I was given the error message. I tried numerous attempts to fix the problem all to no avail. After studying MS's various information links I was afraid the software which I purchased from a reliable vendor personnally might be counterfit. I emailed the vendor who went ballastic and said that in the entire life of their company they had never had a problem like this.

     

    Long story short is I finally downloaded the various plug ins and was able to do the diagnostic that indicated my software was indeed genuine. I then ran the program to see if I was properly configured to validate and passed all those measures properly. However, when I then tried to validate again I received a screen that said "Validation Incomplete"  Why didn't my machine complete validation? Below that it read "You have encountered an unknown error. Please contact your local product support team for further assistance with this issue. Below this there were the following numbers (0X80080299)

     

    I completed the diagnostic and here is what the results were that I have pasted below with the exception that their report gave me the key for the last 12 numbers some of which I omitted

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-*****-*****-VD3Q6

    Windows Product Key Hash: Ufzp0wFdRxAWrupAxqyiQDeq40U=

    Windows Product ID: 76487-OEM-2261154-78562

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: 3a90d38c-6019-40c9-94e5-d37684eb71e2

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-530-645_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3_B4D0AA8B-910-800401f3_3E121E02-409-80004005_3E121E02-300-80004005_70AFE6BE-116-800401f3_63BB5E84-365-800401

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Prompt

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Prompt

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details:

     

     

    As to the software, it was purchased from VioSoftware of Boulder Co 2/1/06 and I received an OEM package which appeared to be properly labeled with a silver/ slight pinkist disc which indicates it includes Service Pack 2 Version 2002, 2004 Microsoft Corporation All Rights Reserved 0504 Part No. X10-59871.

     

    On the back of the blue packaging which again appears to be original there was a Windows XP Professional OEM Software Product Key, which was the key I used to load the software and activate at the time of purchase. Again, having had a large number of MS products this again appears to be a valid Certificate of Authenticity.

     

    I must tell you I am extremely frustrated. I have never had this much trouble trying to load a new piece of software because a MS site was telling me my legally purchased software was not capable of being validated yet at the same time directing me to a site where I can purchase something to validate what I originally thought was pirated software.

     

    Can anyone out there help me with this dilemma?

     

     

    Friday, May 11, 2007 2:42 AM

Answers

  • Randy1952,

     

    Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted.  Post back to tell us if it worked for you.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, May 11, 2007 4:48 AM
  • Thanks for the response and recommended action. Unfortunately, I failed to notice that resolve on my first run through the site.

     

    I tried the first option to register the dll file but was unsuccessful.

     

    I then went to the web site and downloaded the msi file installed, and typed in the run window exactly as appeared in the column.

     

    I received a message Dll Register Server in msxmls.dll failed--return code was 0.8000400

     

    I went back through everything one more time just to make sure I didn't make any errors and received the same thing so I am right back where I started from without being able to validate and load my Norton.

     

    Any further suggestions?

     

    Thanks

     

    Randy

    Saturday, May 12, 2007 12:24 AM
  • aamish imran

     

     

    Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Thank you,

     

    STephen Holm, MS

    Thursday, December 13, 2007 12:43 AM

All replies

  • Randy1952,

     

    Please try the solution previously posted by Darin Smith of Microsoft----the problem that he was responding to was very similar to the problem you posted.  Post back to tell us if it worked for you.

     

    This is an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, May 11, 2007 4:48 AM
  • Thanks for the response and recommended action. Unfortunately, I failed to notice that resolve on my first run through the site.

     

    I tried the first option to register the dll file but was unsuccessful.

     

    I then went to the web site and downloaded the msi file installed, and typed in the run window exactly as appeared in the column.

     

    I received a message Dll Register Server in msxmls.dll failed--return code was 0.8000400

     

    I went back through everything one more time just to make sure I didn't make any errors and received the same thing so I am right back where I started from without being able to validate and load my Norton.

     

    Any further suggestions?

     

    Thanks

     

    Randy

    Saturday, May 12, 2007 12:24 AM
  • Reaspeted sir,

    I have Microsoft Windows Xp sp2 the part no is (0504 part no.x10-59871)

    genuine.

    I am lost that cd key

    please send me thet cd key thanx

    Wednesday, December 12, 2007 11:32 AM
  • Randy,

     

    Thank you for working with us while we try and provide you with a resolution.  I have tried different resolves surrounding possible scenarios for WGA based on the feedback and error codes received. The problem which you are experiencing is not within the scope of WGA. 

     

    Your last post provided good information. Error code 0x80004005 coupled with messaging DllRegisterServer in msxml3.dll failed. In reality, you are having a problem with Windows Updates rather than Windows or Office Genuine Advantage.  Briefly I researched the error code you received and would like to provide you with some information. Please visit http://support.microsoft.com/kb/932628/en-us

    Please follow the Help and Support links on the Windows Updates page to find assistance in solving your Windows Updates difficulties.

     

    Or, visit the WU Solution Center here:  http://support.microsoft.com/ph/6527

     

    Or, have a look at the WU support forum:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

        Another alternative should you not find resolve please submit a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029. Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

    Thursday, December 13, 2007 12:41 AM
  • aamish imran

     

     

    Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Thank you,

     

    STephen Holm, MS

    Thursday, December 13, 2007 12:43 AM
  • hi aamish:

    i had the same problem of the product key and i can't get

    please if you get it please sent me at

    ba7beek_moot_mazica@hotmail.com

    thanks

    Sunday, December 16, 2007 8:06 PM
  •  

    Musical Star,

     

    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab,

    Copy to Clipboard, then paste the report into a New Post on this Forum.  This will allow us to see what you are experiencing as well as forumulate a resloution.

     

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally

    identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, December 17, 2007 10:12 PM