Re: This copy of windows is not genuine

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  Please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

   

  Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
  The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

  Friday, August 10, 2007 8:23 PM
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  When I click on "Go online and resolve now" it does not give an error code.  It just says thanks.

   

  Here are the results of the WGA utility:

   

  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Detailed Status: 0xc004f012
  Cached / Grace status: 0x0 / 0x0
  Windows Product Key: *****-*****-BWQX7-4YTD7-PXXB2
  Windows Product Key Hash: tuPaS8GDz5tLUGUd2w9lj4UkBHg=
  Windows Product ID: 89578-OEM-7317802-70824
  Windows Product ID Type: 3
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  ID: {B8EADE9C-2D09-4FD6-878B-2DACE48E312D}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2993-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{B8EADE9C-2D09-4FD6-878B-2DACE48E312D}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PXXB2</PKey><PID>89578-OEM-7317802-70824</PID><PIDType>3</PIDType><SID>S-1-5-21-1719442444-2070674259-3553583287</SID><SYSTEM><Manufacturer>powerspec5.0b</Manufacturer><Model>psV300_3</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>5F333507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEI</OEMID><OEMTableID>MEI_PSWb</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

  Tuesday, August 21, 2007 10:13 PM
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  BTW, this happened after a faulty stick of RAM was added and removed.

   

  Will adding back another stick of good RAM convince Vista that it really isn't pirated anymore?

   

  Tuesday, August 21, 2007 10:15 PM
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  Bookup:

   

  Can you click the startmenu/windows button (on the bottom left) and then right click "Computer".

   

  Afterwards, scroll to the bottom of the window - is your copy of Windows activated? If not I suggest using that button at the bottom to activate Online.

   

  -phil

  Wednesday, August 22, 2007 1:30 AM
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  Thanks, Phil.

   

  It definitely says "Windows is activated."

   

  To reiterate, even visiting the Get Genuine site says that the copy is geniune.

   

  Wednesday, August 22, 2007 3:35 PM
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  Get Genuine site? Can you send me a link to the website you are referring to? Thanks!

   

  I would suggest doing telephone activation to clear this issue. You can start this by clicking windows/start on the bottom left, and then typing in "slui.exe 4" and doing telephone activation with your PC.

   

  -phil

   

  Wednesday, August 22, 2007 6:53 PM
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  i need licanse key

   if you are hlp me i will happy !!!!!!
  please windows vista tm licanse key

  Thursday, August 23, 2007 12:06 PM
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  The link I'm referring to appears in all of the nag windows

   

  "Go online and resolve now" appears below every nag window about Aero not working, Updates not working, etc.

   

  I took your suggestion to activate by phone and it appears to be working.  Thanks!

   

  I still don't have an answer to my most basic question (which makes me leery of Vista).  That is, will I have a problem again when I add back the extra RAM?  Install Kaspersky?  Or whatever started this problem?

   

  Thursday, August 23, 2007 2:39 PM
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  It took a few minutes but...

   

  "Optional update delivery is not working" and "You may be a victim of software counterfeiting."

   

  ...is back on my screen.

   

  What next?

   

  I've pasted in the new report.  I don't know if it has changed since doing the phone activation.

   

   

  Diagnostic Report (1.7.0039.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Detailed Status: 0xc004f012
  Cached / Grace status: 0x0 / 0x0
  Windows Product Key: *****-*****-BWQX7-4YTD7-PXXB2
  Windows Product Key Hash: tuPaS8GDz5tLUGUd2w9lj4UkBHg=
  Windows Product ID: 89578-OEM-7317802-70824
  Windows Product ID Type: 3
  CSVLK Server: N/A
  CSVLK PID: N/A
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  ID: {B8EADE9C-2D09-4FD6-878B-2DACE48E312D}(3)
  Is Admin: Yes
  Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-2993-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{B8EADE9C-2D09-4FD6-878B-2DACE48E312D}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PXXB2</PKey><PID>89578-OEM-7317802-70824</PID><PIDType>3</PIDType><SID>S-1-5-21-1719442444-2070674259-3553583287</SID><SYSTEM><Manufacturer>powerspec5.0b</Manufacturer><Model>psV300_3</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>5F333507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEI</OEMID><OEMTableID>MEI_PSWb</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

   

  Thursday, August 23, 2007 3:22 PM
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  Bookup wrote:

  The link I'm referring to appears in all of the nag windows   "Go online and resolve now" appears below every nag window about Aero not working, Updates not working, etc.   I took your suggestion to activate by phone and it appears to be working.  Thanks!   I still don't have an answer to my most basic question (which makes me leery of Vista).  That is, will I have a problem again when I add back the extra RAM?  Install Kaspersky?  Or whatever started this problem?

   

  Kaspersky has nothing to do with it.

   

  Changing the hardware (such as adding removing ram, hard drives, video cards, etc) often require reactivation (whether by phone or internet).

   

  You should be able to internet activate when you add your RAM back just fine.

   

  -phil

  Thursday, August 23, 2007 7:17 PM
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  Thanks, Phil.

   

  Obviously I "reactivated" via phone as you suggested and it still constantly nags about being a victim of conterfeit software. What now?

  Friday, August 24, 2007 12:18 PM