creating this lets you set notifications when a posts in created inside an incident?
Example:
Administrator created a ticket and assigned it to user 1
User 1 receives a email notification that a ticket is created under his name.
Administrator makes a Post in the indecent "whats the status?" and user 1 receives an email notification "whats the status?" with a link to access the Incident.
User 1 Reply's "still working on it" and the administrator receives an email "still working on it" with a link to access the Incident.
what are the steps to configure this in CRM. Please