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"Copy of Windows not genuine" after last Windows update RRS feed

  • Question

  • I have been running Windows 7 Pro for the last 6 months (everything validated upon install).  Yesterday there was a Windows update and sometime during the evening when I was out of the room, my screen went black and I had the message "This copy of Windows is not genuine".  Here is the report from the MGADiag tool.  Any ideas what is going on?  Did something in the update corrupt my system?

    Chad

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-R3DHM-R7X7R-RQ2VW
    Windows Product Key Hash: YBOYGGQ6M3a/sVEQAPKmEaykNBA=
    Windows Product ID: 00371-221-1441443-86481
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A0BF00CB-3317-41A7-95B4-7BFC52115DA2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0BF00CB-3317-41A7-95B4-7BFC52115DA2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ2VW</PKey><PID>00371-221-1441443-86481</PID><PIDType>5</PIDType><SID>S-1-5-21-2197675984-2633470447-3372612543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1640</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="5"/><Date>20100329000000.000000+000</Date></BIOS><HWID>96B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-144144-00-1033-7600.0000-3492010
    Installation ID: 005800747446103635761171562111355624624690804625073051
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RQ2VW
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 12/16/2010 9:42:29 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:16:2010 08:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAAACAAAABAABAAEAln2kSvB6cCkIm8hMen++Dro2xlyaiL4ugL9sG3KKvkFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            DELL          QA09   
      OSFR            DELL          DELL    
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm


    Thursday, December 16, 2010 3:53 PM

Answers

  • Hello chads108,

    Please have a look at this http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 forum sticky by Carl, it explains you situation, based on your installation's product ID as copied below:

    Windows Product ID: 00371-221-1441443-86481


    Feel free to post follow-up questions if any :-)

     

    Also, I happened to notice these parts of the report, which describe Office-family products:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    and

    Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType><

    The Product ID and Product ID Type show that this installation of FrontPage 2003 is a Volume Licensing edition which is not licensed for sale or use by individual consumers.  If you purchased this product from a seller, they sold you unlicensed software.  OTOH, if your use of this product is in association with a larger organization that holds a Voluem License to use FrontPage 2003, then that's OK.

    Thursday, December 16, 2010 3:58 PM

All replies

  • Hello chads108,

    Please have a look at this http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 forum sticky by Carl, it explains you situation, based on your installation's product ID as copied below:

    Windows Product ID: 00371-221-1441443-86481


    Feel free to post follow-up questions if any :-)

     

    Also, I happened to notice these parts of the report, which describe Office-family products:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    and

    Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType><

    The Product ID and Product ID Type show that this installation of FrontPage 2003 is a Volume Licensing edition which is not licensed for sale or use by individual consumers.  If you purchased this product from a seller, they sold you unlicensed software.  OTOH, if your use of this product is in association with a larger organization that holds a Voluem License to use FrontPage 2003, then that's OK.

    Thursday, December 16, 2010 3:58 PM
  • Thank you for the information.  You confirmed my fears.

    Can I still buy a (hopefully legitimate) version of "Windows 7 Pro Upgrade" and just enter the new PID, or am I going to have to start over with a clean install?  I know for sure my Windows 7 Home Edition is legit.

     

    Chad

    Friday, December 17, 2010 3:24 AM
  • "chads108" wrote in message news:22e4c3f1-a479-418b-85e3-cf53f5a8a7cd...

    Thank you for the information.  You confirmed my fears.

    Can I still buy a (hopefully legitimate) version of "Windows 7 Pro Upgrade" and just enter the new PID, or am I going to have to start over with a clean install?  I know for sure my Windows 7 Home Edition is legit.

     

    Chad


    Assuming that your Win 7 Home came with the machine from Dell, then yes, it should be legit:)
    Your cheapest and best option would be to use the recovery disk set from Dell to revert back to ex-factory condition, then use an Anytime Upgrade to get to Pro, assuming that you actually need Pro at all (what is your reason for wanting Pro?).
    Don't forget, if you do that, you'll have to back up all data to external media first.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 17, 2010 6:34 AM
    Moderator
  • I realize that may be the cheapest option, but the thought of doing a complete back-up and re-install of all my software is no small task.  If I downgrade, that appears to be my only option.  I was hoping I could just type a new PID and be done with it.  Money is not the biggest issue  in this situation.  I can get the PID from MS currently for approximately $149, or I can get a copy of the Pro Upgrade (with my daughter's discount) for about $75.  I just wanted to make sure that I can get away with just entering a new legitimate PID would get me back to working.

    At the time I upgrade to Pro, I needed it to run a XP only application.  Since that time, the application has been upgraded to run on Windows 7, so at this time I guess my need for Pro is no longer  issue, so that is my alternative.

    Chad

    Friday, December 17, 2010 1:08 PM
  • Hello chads108,

    Purchasing a legitimate W7Pro Upg product key from the Microsoft Store, or in traditional packaged disc form from a local trusted retailer, and using the Change Product Key functionality on the My Computer Properties page will for sure "genuine-ize" your current installation.

    You question about using an Anytime Upgrade product key to genuine-ize the current installation is a very interesting one.  I can think of a line of reasoning where it would work, and can think of a line of reasoning where it would not work.

    Hopefully Carl or Noel may be able to speak from experience on this particular question---if not, maybe someone in the general Windows 7 forums here may know the answer:  http://social.answers.microsoft.com/Forums/en-US/w7install/threads?filter=alltypes

    Friday, December 17, 2010 4:54 PM
  • My concern over using the Windows 7 Pro Upgrade path is that since my current copy in now "not genuine", do I really have a install that is upgradeable, as far as Microsoft is concerned?

    Chad
    Friday, December 17, 2010 5:00 PM
  • "chads108" wrote in message news:57b1a4a4-592c-4c48-9f7f-f7f2d38d0386...
    My concern over using the Windows 7 Pro Upgrade path is that since my current copy in now "not genuine", do I really have a install that is upgradeable, as far as Microsoft is concerned?

    Chad

    This was my concern also - I suspect that it may be possible to use an Upgrade Key, but you would certainly have a lot of explaining to do to an activation assistant.
    If you were to use a Full Retail package, you would certainly be able to use the Key from that to 'genuinize' Windows - but it would not be possible to guarantee the security of the system, since it is impossible to say categorically that the upgrade disk you've already used didn't come with 'passengers'.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 17, 2010 11:48 PM
    Moderator