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"Copy of Windows not genuine" after last Windows update

Question
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I have been running Windows 7 Pro for the last 6 months (everything validated upon install). Yesterday there was a Windows update and sometime during the evening when I was out of the room, my screen went black and I had the message "This copy of Windows is not genuine". Here is the report from the MGADiag tool. Any ideas what is going on? Did something in the update corrupt my system?
Chad
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-R3DHM-R7X7R-RQ2VW
Windows Product Key Hash: YBOYGGQ6M3a/sVEQAPKmEaykNBA=
Windows Product ID: 00371-221-1441443-86481
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {A0BF00CB-3317-41A7-95B4-7BFC52115DA2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office FrontPage 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A0BF00CB-3317-41A7-95B4-7BFC52115DA2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ2VW</PKey><PID>00371-221-1441443-86481</PID><PIDType>5</PIDType><SID>S-1-5-21-2197675984-2633470447-3372612543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1640</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="5"/><Date>20100329000000.000000+000</Date></BIOS><HWID>96B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-221-144144-00-1033-7600.0000-3492010
Installation ID: 005800747446103635761171562111355624624690804625073051
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RQ2VW
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 12/16/2010 9:42:29 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:16:2010 08:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAEABQABAAEAAAACAAAABAABAAEAln2kSvB6cCkIm8hMen++Dro2xlyaiL4ugL9sG3KKvkFGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DELL QA09
OSFR DELL DELL
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
Thursday, December 16, 2010 3:53 PM
Answers
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Hello chads108,
Please have a look at this http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 forum sticky by Carl, it explains you situation, based on your installation's product ID as copied below:
Windows Product ID: 00371-221-1441443-86481
Feel free to post follow-up questions if any :-)Also, I happened to notice these parts of the report, which describe Office-family products:
OGA Data-->
Office Status: 100 Genuine
Microsoft Office FrontPage 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3and
Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType><
The Product ID and Product ID Type show that this installation of FrontPage 2003 is a Volume Licensing edition which is not licensed for sale or use by individual consumers. If you purchased this product from a seller, they sold you unlicensed software. OTOH, if your use of this product is in association with a larger organization that holds a Voluem License to use FrontPage 2003, then that's OK.
- Edited by Dan at IT Associates Thursday, December 16, 2010 4:02 PM added FrontPage 2003 info
- Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:22 PM
Thursday, December 16, 2010 3:58 PM
All replies
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Hello chads108,
Please have a look at this http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285 forum sticky by Carl, it explains you situation, based on your installation's product ID as copied below:
Windows Product ID: 00371-221-1441443-86481
Feel free to post follow-up questions if any :-)Also, I happened to notice these parts of the report, which describe Office-family products:
OGA Data-->
Office Status: 100 Genuine
Microsoft Office FrontPage 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3and
Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55014</Pid><PidType>14</PidType><
The Product ID and Product ID Type show that this installation of FrontPage 2003 is a Volume Licensing edition which is not licensed for sale or use by individual consumers. If you purchased this product from a seller, they sold you unlicensed software. OTOH, if your use of this product is in association with a larger organization that holds a Voluem License to use FrontPage 2003, then that's OK.
- Edited by Dan at IT Associates Thursday, December 16, 2010 4:02 PM added FrontPage 2003 info
- Marked as answer by Darin Smith MS Thursday, December 16, 2010 10:22 PM
Thursday, December 16, 2010 3:58 PM -
Thank you for the information. You confirmed my fears.
Can I still buy a (hopefully legitimate) version of "Windows 7 Pro Upgrade" and just enter the new PID, or am I going to have to start over with a clean install? I know for sure my Windows 7 Home Edition is legit.
Chad
Friday, December 17, 2010 3:24 AM -
"chads108" wrote in message news:22e4c3f1-a479-418b-85e3-cf53f5a8a7cd...
Thank you for the information. You confirmed my fears.
Can I still buy a (hopefully legitimate) version of "Windows 7 Pro Upgrade" and just enter the new PID, or am I going to have to start over with a clean install? I know for sure my Windows 7 Home Edition is legit.
Chad
Assuming that your Win 7 Home came with the machine from Dell, then yes, it should be legit:)Your cheapest and best option would be to use the recovery disk set from Dell to revert back to ex-factory condition, then use an Anytime Upgrade to get to Pro, assuming that you actually need Pro at all (what is your reason for wanting Pro?).Don't forget, if you do that, you'll have to back up all data to external media first.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, December 17, 2010 6:34 AMModerator -
I realize that may be the cheapest option, but the thought of doing a complete back-up and re-install of all my software is no small task. If I downgrade, that appears to be my only option. I was hoping I could just type a new PID and be done with it. Money is not the biggest issue in this situation. I can get the PID from MS currently for approximately $149, or I can get a copy of the Pro Upgrade (with my daughter's discount) for about $75. I just wanted to make sure that I can get away with just entering a new legitimate PID would get me back to working.
At the time I upgrade to Pro, I needed it to run a XP only application. Since that time, the application has been upgraded to run on Windows 7, so at this time I guess my need for Pro is no longer issue, so that is my alternative.
Chad
Friday, December 17, 2010 1:08 PM -
Hello chads108,
Purchasing a legitimate W7Pro Upg product key from the Microsoft Store, or in traditional packaged disc form from a local trusted retailer, and using the Change Product Key functionality on the My Computer Properties page will for sure "genuine-ize" your current installation.
You question about using an Anytime Upgrade product key to genuine-ize the current installation is a very interesting one. I can think of a line of reasoning where it would work, and can think of a line of reasoning where it would not work.
Hopefully Carl or Noel may be able to speak from experience on this particular question---if not, maybe someone in the general Windows 7 forums here may know the answer: http://social.answers.microsoft.com/Forums/en-US/w7install/threads?filter=alltypes
Friday, December 17, 2010 4:54 PM -
My concern over using the Windows 7 Pro Upgrade path is that since my current copy in now "not genuine", do I really have a install that is upgradeable, as far as Microsoft is concerned?
ChadFriday, December 17, 2010 5:00 PM -
"chads108" wrote in message news:57b1a4a4-592c-4c48-9f7f-f7f2d38d0386...My concern over using the Windows 7 Pro Upgrade path is that since my current copy in now "not genuine", do I really have a install that is upgradeable, as far as Microsoft is concerned?
Chad
This was my concern also - I suspect that it may be possible to use an Upgrade Key, but you would certainly have a lot of explaining to do to an activation assistant.If you were to use a Full Retail package, you would certainly be able to use the Key from that to 'genuinize' Windows - but it would not be possible to guarantee the security of the system, since it is impossible to say categorically that the upgrade disk you've already used didn't come with 'passengers'.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, December 17, 2010 11:48 PMModerator