How to Unsubscribe the user RRS feed

  • Question

  • Hi All,

    We used CRM to send out the message with CET Messenger shown as sender.

    When recipient unsubscribe, it sent unsubscribe mail back to CET Messenger. If this is the case, how does CRM know of this email and unsubscribe the person?



    Bhuma Reddy.

    Wednesday, April 13, 2011 1:26 AM

All replies

  • In system Setting you are able to specify the Unsubscribe behavior, and the e-mail template that will be used to indicated that the unsubscribe message was received.    In order for it to behave properly you have to depress the unsubscribe button on the CRM e-mail form when you compose and send out the CRM e-mail.

    Pierre Hulsebus - EHTC - @infuseme


    Friday, May 6, 2011 12:51 PM