permanently locked out of account message

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  my email is jmc6171@hotmail.com I lost my password and cant seem to recover it using the general form that hotmail requires to recover. I received a message after multiple attempts to recover  that said I was permanently unable to access the account. I have many very important work related emails I need access to. What can I do to get them back 

  in the past I was asked what folders did I have set up and other questions

  favorite author etc. 

  I created a temp email jmc6178@hotmail.com let me know what I have to do, thanks. 

  John McDermott

  Saturday, July 8, 2017 4:24 PM