locked
Suddenly invalid product key for Windows Vista Premium Home RRS feed

  • Question

  • I woke up to find my computer had rebooted itself and when I tried to log back in as Admin I got the error message that "The Windows Vista Home Premium Product Key you typed is invalid for activation" and it then lists three prompts to either access my computer with limited functionality to buy a new product key, type in a new product key, or contact Hewlett-Packard directly because my computer is a HP Pavilion dv2000. I tried contacting HP directly with little success and I have typed in my product key probably 20 different times and it always says it's invalid. I have had my cpmputer for almost a year and a half and have never had any problems with windows until this happened but I am a college student and I really need to get my computer back a running asap for work that needs to be done. I go to school in a different state than where i live so I don't have any of the disks or anything that came with my computer but when I got my computer we paid to have all of the software put on and everything. Here is my diagnostic report...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {8979E653-2DA3-43E2-B7DC-D3DD8D880383}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8979E653-2DA3-43E2-B7DC-D3DD8D880383}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-215821528-2886647450-2608352550</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.2A</Version><SMBIOSVersion major="2" minor="4"/><Date>20080325000000.000000+000</Date></BIOS><HWID>E0313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1A988BB359C5714</Val><Hash>wYyu325Wteq7t45QjJdYTIfF6Lk=</Hash><Pid>81602-906-6120775-68631</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQY8xDe/nD+bjqw1iBGSUaDGqK8/iAu8vRij25iIlisViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      TCPA            Intel          CRESTLN
      TMOR            PTLTD                
      SLIC            HPQOEM        SLIC-MPC
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Sunday, November 8, 2009 8:09 PM

Answers

  • Hello gward899,
    I believe Vista's Licensing Store has become corrupt or unreadable, please try the below steps to receate the Store.


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, November 9, 2009 10:47 PM
    Monday, November 9, 2009 10:46 PM

All replies

  • Hello gward899,
    I believe Vista's Licensing Store has become corrupt or unreadable, please try the below steps to receate the Store.


    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Monday, November 9, 2009 10:47 PM
    Monday, November 9, 2009 10:46 PM
  • Hi Darin,

    I have tried to follow what you've said several times but each time I try to enter %windir%\system32 into the Internet Browser window it doesn't go to anything other than a google search of that web address which comes up with all sorts of stuff but nothing where I could continue the steps...is there some way to fix that? What should I do?

    Thanks
    Tuesday, November 10, 2009 6:29 PM

  •   Just to confirm, you are entering %windir%\system32 in the browser's address field (where urls are shown, like http://microsoft.com) and not in the browser's Search field?


      All %windir% means is a way to tell Windows, "Hey, whatever the direct path to the 'system32' folder is, use it" 

      For most computers, the normal direct path to the system32 folder is C:\Windows\System32, so you may want to try entering that into the Address Bar if %windir%\system32 doesn't work.


    Thank you,
    Darin MS 
    Tuesday, November 10, 2009 7:35 PM
  • I got it to work when I typed in C:\Windows\System32 instead and I could access the file and everything but when I went to type in net stop slsvc once I got to the command box it gave an error message that there was not enough quota available?? Is there some way to get around that to finish the steps?

    I'm not sure if this will help at all but even though it said it couldn't perform it, I went ahead with the steps and typed in everything else as you said and when I hit enter after typing in the "cd %windir%\system32 " it said that this process could not access that because it was already being accessed?

    also, I tried just opening it and not selecting to run it as an administrator in case that made a difference and it did go ahead and ask me the yes or no part after I typed in the net stop slsvc but then when i said yes it said error number 5 occurred and that my access was denied.

    Let me know what you think, thanks
    Tuesday, November 10, 2009 11:33 PM