locked
Live Care Purchase RRS feed

  • Question

  • I had purchase live care today.  I see that it was deducted from my checking account but I can not install it because it says I do not have a subscription.  I did buy a subscription.  I had deleted and re-install live care but it still does not work.  What should I do.

    Saturday, February 9, 2008 2:52 AM

Answers

  •  

    If you have an active subscription, which is what was created when you activated originally, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    You also note "it still does not work." Do you mean getting it activated with your subscription or do you mean it is also having another problem?

     

    -steve

    Sunday, February 10, 2008 2:57 AM
    Moderator