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Reinstallation fails on same computer RRS feed

  • Question

  • I have a three computer license, but when I tried to reinstall it on the first and only computer, it asks for my Live ID, then for the product code, and then says that the code is in use.  As I understand it, it should not ask for the product code, since the Live ID should be sufficient.  What am I doing wrong.  This is a Vista installation of OneCare

    Sunday, May 25, 2008 12:03 AM

Answers

  • That is correct you should not be asked for a product key since the key is already used and associated with a Live ID.

    You will only need your Live ID.

    In regards with the problem, are you sure you're signing-in with the correct Live ID?

    Try to log-in to http://billing.microsoft.com, verify if that Live ID have the enabled subscription for onecare.

    Sunday, May 25, 2008 1:09 AM

All replies

  • That is correct you should not be asked for a product key since the key is already used and associated with a Live ID.

    You will only need your Live ID.

    In regards with the problem, are you sure you're signing-in with the correct Live ID?

    Try to log-in to http://billing.microsoft.com, verify if that Live ID have the enabled subscription for onecare.

    Sunday, May 25, 2008 1:09 AM
  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Monday, May 26, 2008 5:50 PM
    Moderator