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Office 2007 Enterprise Validation Problem (0x80180108) RRS feed

  • Question

  • Umm. I'm having the same problem as a lot of people, but the thing that strikes me as odd is that I purchased my laptop with office reinstalled from Costco. Nevertheless I still get the issue of "this product is not genuine/valid". I run the MGA Diagnostic which states that it is in fact valid along with the following information. Also; I tried to install windows service pack 2 a couple of weeks ago but it froze my computer and failed to install. Since then, the problem started. Is this relevant in any way?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {B44D2AC1-3BFA-45CF-A78E-1EA2F08E2C39}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B44D2AC1-3BFA-45CF-A78E-1EA2F08E2C39}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3967550664-657056535-4118378889</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GL995UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>AB333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>13EEE098EB1C586</Val><Hash>uoB7EGFwhzRXCZ6ImRfy23UECeo=</Hash><Pid>89388-707-8126211-65843</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-2302007
    Installation ID: 327401531086304401384575177771312044486972335664551815
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: RAAAAAMABwABAAIAAgABAAAAAwABAAEAJJQ6OwgDx9Cxjxa7oDSG89ZDaM7iFUjkGAJ4awK8je/y9KqlJIDUIqxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30BB   
      FACP            INTEL         CALISTGA
      HPET            HP            30BB   
      BOOT            HP            30BB   
      MCFG            HP            30BB   
      TCPA            HP            30BB   
      APIC            HP            30BB   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP           30BB   
      SSDT            HP           30BB   
      SSDT            HP           30BB   
      SSDT            HP           30BB   


    Tuesday, September 22, 2009 6:43 AM

Answers

  • Hello chaosdriver,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Right now your computer has a Volume Licensing installation of Office Enterprise 2007 , and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    It is very unlikely that this exact installation of Office was on your laptop when you bought it from Costco.  Most major namebrand laptops are sold with a Trial installation of Microsoft Office, so it is much more likely that a Trial of Office came with the laptop.  Of course, after 60 days or 25 uses, the Trial would have expired, requiring the purchase of Office to continue using Office at its full functionality.

    However, if indeed a full version of Office was included with your laptop purchase, you would have paid a lot extra for it.  Please verify that by checking your purchase records to see if there is an itemization of an additional charge for Office, which could be anywhere from about $99 to over $400 depending upon what edition of Office was purchased.

    Did you get any Office materials with your purchase of the computer, such as reinstallation discs?  Or did you get Office in the clear plastic retail clamshell box with a Certificate of Authenticity affixed to it, and one or more hologrammed Discs?

    Since your first course of action is to contact the seller of this software to demand that you receive the full retail license for Office 2007 Professional that you paid for, or a full refund, we want to esablish that the current instalaltion of Office is the one that came on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 5:53 PM
    Tuesday, September 22, 2009 1:22 PM