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Cannot activate after clean install on new HDD RRS feed

  • Question

  • To begin, I have a Sony VAIO notebook that came with Windows 7 Home Premium (x64) pre-installed. I purchased the machine during late December 2009. It did not come with any recovery media, nor did I make any of the suggested recovery disks either. All that I supposedly had was the recovery partition on the HDD. About a week and a half ago, my HDD (one that originally came with the machine) crashed (clicking, etc) to the point I couldn't even boot in safe mode. Couldn't access the recovery partition either. Even tried booting Ubuntu from the DVD drive (which of course worked) but it was unable to "see" my HDD. Now I'm not an expert, but I know that the clicking sound alone means it's time to replace the HDD. So that's what I set out to do... Got a WD Scorpio Blue 320 GB for a rather good price. Install went swimmingly, and now it was time to do the OS re-install.

    So rather than call up Sony and have them charge me $30-$40 to send me the recovery DVD, I downloaded a ISO of the Retail Windows 7 Home Premium x64 from Digital River on a separate (fiancee's) machine and used ImgBurn to burn the ISO image onto a DVD. I then used the DVD I created to install Windows 7 to my new HDD. I figured I would be able to use the Product Key from the bottom of my machine (COA) to activate. Knowing that I would need to activate over the phone, I left the product key box blank and "internet" checkbox unchecked during the install. The install worked as it should, and I proceeded to do the phone activation using the "slui 4" method and the COA key from the bottom of my machine. That's where the problems start...

    So I go through the whole automated process and (as usually the case) it wouldn't activate. So I wait and they route me to a live person. Oddly, they had me close down the window that opens with "slui 4" and open the "change my key" window (right click computer, properties, etc). They then directed me to change the key to the one I told them I have (from the bottom of machine). It didn't work. Says the key is not a valid activation key. Told the rep my situation (HDD replacement) and he also tried validating the product key on his end, but to no avail. Rep then directed me to standard MS Customer Care, but I got tired of waiting after being cut off 3 separate times.

    So what do I do? I have a valid Windows 7 license, but I can't activate? Is it a matter of me using the COA from the bottom of the machine to try and activate a non-oem (retail) version? I thought that was allowed? I'm not in from of my machine right now, as I am currently at work, so I can't use the MGA tool. Could it be that the software is reading the OEM SLP key from my bios and it's conflicting with the COA SLP I'm trying to use? I'm really at a loss here and could use any assistance you can provide me.

    Monday, April 18, 2011 5:15 PM

Answers

  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, April 26, 2011 8:20 PM

All replies

  • If the product key is upgrade you need to restore the original Windows so you can upgrade it OR install a copy of Windows that is eligible for upgrading to Windows 7.  An upgrade key does not work on a clean install.  Order a recovery disk from the manufacturer or from a third party like Recovery-Disks.com.  Alternatively you can purchase a full license copy of Windows.

    You cannot enter an OEM SLP key manually.  OEM SLP keys are not user activated.  You can enter a COA SLP key but the one on your computer is for the OEM edition of Windows that shipped with the computer.

    Please observe announcement 1 above.    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, April 18, 2011 6:16 PM
    Answerer
  • If the product key is upgrade you need to restore the original Windows so you can upgrade it OR install a copy of Windows that is eligible for upgrading to Windows 7.  An upgrade key does not work on a clean install.  Order a recovery disk from the manufacturer or from a third party like Recovery-Disks.com.  Alternatively you can purchase a full license copy of Windows.

    You cannot enter an OEM SLP key manually.  OEM SLP keys are not user activated.  You can enter a COA SLP key but the one on your computer is for the OEM edition of Windows that shipped with the computer.

    Please observe announcement 1 above.    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    To clarify, the product key I have is NOT an upgrade key. It is a valid key for Windows 7 Home Premium from the COA that is attached to the bottom of my machine. I was under the impression and have read information (from individuals on this forum) that this key will suffice to activate a clean install of Windows 7 Home Premium, even if the install came from a retail disk or, in my case, from an ISO downloaded from digital river. Like I said, I would prefer not to contact Sony for the recovery disk, as I refuse to pay an additional $30 for something that will just include the bloatware again.

    As I stated earlier, I am not in front of my machine right now but will run the MGA Diagnostic and post the results once I get home from work.

    Monday, April 18, 2011 6:50 PM
  • "yuengling25" wrote in message news:c74c9b4b-8b0c-4afe-bc2b-5f40f66165ba...

    If the product key is upgrade you need to restore the original Windows so you can upgrade it OR install a copy of Windows that is eligible for upgrading to Windows 7.  An upgrade key does not work on a clean install.  Order a recovery disk from the manufacturer or from a third party like Recovery-Disks.com.  Alternatively you can purchase a full license copy of Windows.

    You cannot enter an OEM SLP key manually.  OEM SLP keys are not user activated.  You can enter a COA SLP key but the one on your computer is for the OEM edition of Windows that shipped with the computer.

    Please observe announcement 1 above.    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.


    To clarify, the product key I have is NOT an upgrade key. It is a valid key for Windows 7 Home Premium from the COA that is attached to the bottom of my machine. I was under the impression and have read information (from individuals on this forum) that this key will suffice to activate a clean install of Windows 7 Home Premium, even if the install came from a retail disk or, in my case, from an ISO downloaded from digital river. Like I said, I would prefer not to contact Sony for the recovery disk, as I refuse to pay an additional $30 for something that will just include the bloatware again.

    As I stated earlier, I am not in front of my machine right now but will run the MGA Diagnostic and post the results once I get home from work.


    The fact that your Key is on a COA Sticker on the bottom of your machine means that it an OEM Key - and is NOT transferable to any other machine under any circumstances whatever.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 18, 2011 9:34 PM
    Moderator
  • Note to Cbarnhorst and Noel.

     

      The user is trying to use the CoA SLP key in a Retail Windows on that SAME PC as the CoA is affixed to.  The problem is Not an 'Upgrade' or 'OEM License transferred to a different PC' issue.

     

    To Yuengling25,

    Would you post a Diagnostic Report (as soon as you are able) so we can see if we can properly diagnose the issue.  To generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,


    Darin MS
    Tuesday, April 19, 2011 12:50 AM
  • "Darin Smith MS" wrote in message news:7b16433b-d6fb-4f13-99cb-6a5a556b7825...

    Note to Cbarnhorst and Noel.

     

      The user is trying to use the CoA SLP key in a Retail Windows on that SAME PC as the CoA is affixed to.  The problem is Not an 'Upgrade' or 'OEM License transferred to a different PC' issue.

     

    Thank you,


    Darin MS
    Good point - I did miss that (comes from skim-reading the OP, and concentrating on later posts)

    I have a sneaky feeling I know what the problem may be.... - but I'll wait for the MGADiag before I put my foot in it again :)
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 6:24 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, April 26, 2011 8:20 PM