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Configure email router RRS feed

  • Question

  • Hi,
    I configured the email router to send and receive emails for users. Receiving is done by POP3.
    The problem is when a user receives an email as a reply from a contact, it's directly tracked to the contact (which is good) but it doesn't appear in Outlook.
    When the user receive an ordinary email (not a reply), it arrives to Outlook.
    How can i make the reply emails arrive to Outlook and be tracked in CRM.
    Any idea?
    Thanks in advance
    Thursday, March 26, 2009 6:44 AM

Answers

All replies

  • is your users,under users in CRM administration selected as:
    Emaill AccessType -Incoming   Microsoft Dynamics CRM for Outlook?

    also check your System Settings in Admiinstration
    Tiaan van Niekerk http://crmdelacreme.blogspot.com Skype:tiaan.van.niekerk1
    Wednesday, April 8, 2009 11:43 AM
  • Take a look at this and see if it helps.  There is an associated Screen Cast.  I am sure it is something in your configuration settings and this should point you in the right direction.  If not, please go through the E-mail Router guide very carefully for the configuration you need.

    Configure CRM 4.0 Email Router with POP3

    http://blog.philiprichardson.org/2008/01/21/configure-crm-40-email-router-with-pop3/
    Best Regards, Donna
    • Marked as answer by Jim Glass Jr Thursday, April 9, 2009 8:59 PM
    Wednesday, April 8, 2009 3:44 PM