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Office 2003 VLK doesn't pass validation RRS feed

  • Question

  • I've just finish to clean the computer of one of our client and wanted to do all the windows and office update before sending it back to him but I'm encountering problem with the office update

     

    It's telling me that the office did not pass the validation test for the following reason (approximative translation from french) :

    "[0x80180114]

    Problem : The product key used to instal office was identified by Microsoft as a key generated for a large proffessional client. This key is reserved for this one and only client and cannot be used to instal others copies of microsoft office"

     

    The problem is that It is actualy a computer of the client who purchase this VLK and it never has this problem before. the only difference is that this one is not in the domain because it is used to work outside the office

     

    Here come the result for the diagnostic tool

     

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-79RT3-QJF46-XFG9D
    Windows Product Key Hash: Ax7yWB17DjyQv+I8h+Mg8iZadFk=
    Windows Product ID: 55711-640-3723733-23142
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {48CCFE18-F5D9-4F75-A314-AC831631B18E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-231-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{48CCFE18-F5D9-4F75-A314-AC831631B18E}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFG9D</PKey><PID>55711-640-3723733-23142</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-412668190-839522115</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date></BIOS><HWID>013F38470184406D</HWID><UserLCID>080C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Keysource</name><model>Taking care of IT</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{9011040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73958-640-0000106-57379</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A889:Dell Inc|1A889:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, January 28, 2009 12:35 PM

Answers

  • Good Morning Arnaud,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.

    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    I hope this will prove helpful. Thank you for contacting the OGA program forum.

     

    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, January 28, 2009 7:14 PM
    • Marked as answer by Stephen Holm Thursday, January 29, 2009 9:35 PM
    Wednesday, January 28, 2009 7:13 PM
  • Ok I've finaly found out where the problem was comming from by myself

    For those who have similar problem I suggest you try to repair Office. And if you got an error message telling you that you cannot acces some registry it's probably the same cause as me

    To fix that Go into "start" menu, then clic on "Run". Type "regedit" in the window then press enter.

    Follow the folder to find the one who cause the error message when you tried to uninstal office

    For me it was all folder under

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\

    there right click on it select "autorizations" then add full control to the administrators group.

    Try again to repair until it can go trough the end.

    After That reboot your computer and try again to valide.

     

     

    • Marked as answer by Arnaud Lurkin Thursday, January 29, 2009 4:34 PM
    Thursday, January 29, 2009 4:33 PM

All replies

  • Good Morning Arnaud,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.

    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    I hope this will prove helpful. Thank you for contacting the OGA program forum.

     

    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, January 28, 2009 7:14 PM
    • Marked as answer by Stephen Holm Thursday, January 29, 2009 9:35 PM
    Wednesday, January 28, 2009 7:13 PM
  • I'm sorry to informyou that this doen't help me. The Key I use for office is the key my client has purchased few years ago it is a legitimate key on a legitimate computer.

    I've tried the two link above but none of them explain anything near this problem

    In adidtion to that when I try to pass again by the validation page I have the folowing error message une out of two attempts

     

    (printscreen of the error)

    http://img132.imageshack.us/img132/2701/errormsgbi1.jpg 

    Thursday, January 29, 2009 9:26 AM
  • Ok I've finaly found out where the problem was comming from by myself

    For those who have similar problem I suggest you try to repair Office. And if you got an error message telling you that you cannot acces some registry it's probably the same cause as me

    To fix that Go into "start" menu, then clic on "Run". Type "regedit" in the window then press enter.

    Follow the folder to find the one who cause the error message when you tried to uninstal office

    For me it was all folder under

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\

    there right click on it select "autorizations" then add full control to the administrators group.

    Try again to repair until it can go trough the end.

    After That reboot your computer and try again to valide.

     

     

    • Marked as answer by Arnaud Lurkin Thursday, January 29, 2009 4:34 PM
    Thursday, January 29, 2009 4:33 PM