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Yet another intractible Vista validation issue - please help! RRS feed

  • Question

  • My daughter is in tears.  She bought a Dell laptop about a year ago, with Vista preinstalled (unfortunately she was too late to have the option of sticking with XP and avoiding the car crash that is Vista).  Yesterday, when she booted it, she got the "The windows Vista home premium product key you typed is invalid for activation" message, with the options of changing the key, starting with reduced functionality etc.

    I've helped her try all the various fixes reported here, with no success.  In particular, when making the "slui 4" step, rather than starting the validate by phone process, it goes back to the start ("invalid for activation").

    In desperation, I managed to find the phone number for MS validation, and she called that, to get to the Indian call centre.  They were useless, and passed her from pillar to post, in circles.

    This is bordering on the criminal of Microsoft!  Please, can anyone give any sensible help to resolve this?
    Friday, October 30, 2009 4:29 PM

Answers

  • Hello frogbaiter,

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer


    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Monday, November 2, 2009 9:43 PM
    • Marked as answer by Darin Smith MS Monday, November 2, 2009 9:43 PM
    • Unmarked as answer by frogbaiter Thursday, November 5, 2009 1:57 PM
    • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 7:42 PM
    Monday, November 2, 2009 9:43 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool


    Once you run the tool, click on the
    Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Friday, October 30, 2009 10:16 PM
    Moderator
  • Here is the result of the diagnostic test on the laptop......







    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {7E277B5B-CFE0-40F7-9DF7-D34CB7A6557B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7E277B5B-CFE0-40F7-9DF7-D34CB7A6557B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3111165069-2034578576-291364598</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>F9323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(303, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEAJJTUqHwMki8kK2ZzXgqQc0aDmB9Sg7j78vQt4ripCTs2EK7jrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm


    Saturday, October 31, 2009 1:14 PM
  • Hello frogbaiter,

    I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
    Would you try the following to recreate the Store:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer


    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Monday, November 2, 2009 9:43 PM
    • Marked as answer by Darin Smith MS Monday, November 2, 2009 9:43 PM
    • Unmarked as answer by frogbaiter Thursday, November 5, 2009 1:57 PM
    • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 7:42 PM
    Monday, November 2, 2009 9:43 PM
  • I'm afraid this didn't fix the problem.  I'm getting my daughter to repeat the process and record carefully what happens so I can post it back here.  Unfortunately, their ADSL router seems to be broken at the moment!

    MS really cursed the world when they made Vista, didn't they?
    Wednesday, November 4, 2009 6:17 PM
  • Hi frogbaiter,

      All operating systems are a curse when they are experiencing problems :-).

      Seriously though, Vista isn't really bad, it just had some problems at the beginning. But currently, I think Vista is just a step or two behind Windows 7 (and Windows 7 is awsome).  When this issue is all fixed up, I recommend installing Vista's Service Pack 1 and 2. They are full of fixes and security updates that may make your Vista experience a little better.

      As to the issue at hand, that record of the process, you are making, should be a big help.  You may also want to re-run the Diagnostic Tool and post the report so I can see if anything has changed after running those steps.

    Thanks,
    Darin MS
    Thursday, November 5, 2009 10:36 PM
  • Will do - thanks, darin.  A new ADSL router arriving tomorrow, hopefully.
    Friday, November 6, 2009 12:35 PM
  • Hi Frogbaiter,

      The thread has been inactive for 4 days, so I'm going to assume the issue is resolved and marke the thread as answered.  If you still have an issue, go ahead and create a new thread (so it gets my attention), post the updated Diagnostic Report and we'll proceed from there.

    Thank you,
    Darin MS
    Tuesday, November 10, 2009 7:42 PM