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validation problems i can't fix, no idea what is going on, please help!!! RRS feed

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     Please HELP!!!!!
    I,ve been having so mucho trouble with my computer, las week i got an unauthorized change was made pop up, i cant do anything but go online to "fix" the problem, this is the report, needless to say i have no idea what this means, i'm a doctor and have no clue how to fix this, i need help asap, i did not install any software, and have had this computer for well over a year, please help! thanks for everuthing!

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {810FD585-9F62-48A1-8AEA-CB4C45E26141}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error: M:20080818122818499-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{810FD585-9F62-48A1-8AEA-CB4C45E26141}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-3820858474-1834869265-720951407</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-N320E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0100J4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070208000000.000000+000</Date></BIOS><HWID>37333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7D15698AECD8D86</Val><Hash>J1rxcrlzFmpd80fWtw7ppEZGE78=</Hash><Pid>89388-707-0396523-65438</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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



    Monday, August 18, 2008 6:59 PM

Answers

  • Question
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    Hello Vicente,
      

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

      From your Diagnostic Report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your Diagnostic Report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

        To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

    A) Re-install a past Update that contains this file: which for file rpcrt4.dll would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

    1)  Try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

    2) Log into Vista in Safe Mode
    3) Click 'Start' button, then Click 'Control Panel'.
    4) Click 'Classic View' in the upper right of the Control Panel window.
    5) Double-Click the icon named 'Programs and Features'.
    6) Click the 'View installed updates' link in the upper right of the Program and Features window.
    7) It may take some time for the list of Updates to appear, please wait.
    8) Right-Click on the update 'KB933729' and select 'Unistall'.
    9) Reboot into Normal Mode
    10) Install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    B) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A). 

    C) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7) Click the "Next" button.
    8) Reboot back into Normal mode
    9) Vista should no longer be in Reduced Functionality mode 

    Thank you,
    Darin Smith
    WGA Forum Manager

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Tuesday, August 19, 2008 10:14 PM added information
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 10:17 PM
    Tuesday, August 19, 2008 10:13 PM
  • Question
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    Hi again Vicente,

      Unfortunatly, other then the steps that I provided (above), there are no other ways (that I know of) to fix the issue, besides reinstalling. 

      I only give "Reinstall Windows" as my option of last resort and at this point I don't have any other suggestions. 

      But on the positive side, I think your Vista needed to be reinstalled anyway. The fact that Windows Explorer was basically crashing in Safe Mode (nothing should crash in safe mode...thats the purpose of safe mode) made me very concerned for the health of your Vista.

      You may also create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any other options, but my hopes are not high for that.

    Very sorry I couldn't be more help Vicente,

    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:46 PM
    Wednesday, August 20, 2008 9:46 PM

All replies

  • Question
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    0
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    Hello Vicente,
      

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

      From your Diagnostic Report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your Diagnostic Report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

        To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

    A) Re-install a past Update that contains this file: which for file rpcrt4.dll would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

    1)  Try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

    2) Log into Vista in Safe Mode
    3) Click 'Start' button, then Click 'Control Panel'.
    4) Click 'Classic View' in the upper right of the Control Panel window.
    5) Double-Click the icon named 'Programs and Features'.
    6) Click the 'View installed updates' link in the upper right of the Program and Features window.
    7) It may take some time for the list of Updates to appear, please wait.
    8) Right-Click on the update 'KB933729' and select 'Unistall'.
    9) Reboot into Normal Mode
    10) Install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    B) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A). 

    C) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7) Click the "Next" button.
    8) Reboot back into Normal mode
    9) Vista should no longer be in Reduced Functionality mode 

    Thank you,
    Darin Smith
    WGA Forum Manager

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Tuesday, August 19, 2008 10:14 PM added information
    • Marked as answer by Darin Smith MS Tuesday, August 19, 2008 10:17 PM
    Tuesday, August 19, 2008 10:13 PM
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     Hi Darin.

    Thank you so much for your help thoug i'm afraid i need to bother you some more, i tried to follow the instructions you gave me but every time i log on safe mode, i get a pop up that says that windows explorer has an error and must re start and every time i try to open control panel it closes up on me and wont let me do anything, even if i do nothing it still sends me that pop up and if i try to do the same thing in my so called normal mode it wont work eather, sorry for all the fuss but i would be so greatfull for your help, thank you!!!
    Wednesday, August 20, 2008 4:44 PM
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    Hi again Vicente,

      Unfortunatly, other then the steps that I provided (above), there are no other ways (that I know of) to fix the issue, besides reinstalling. 

      I only give "Reinstall Windows" as my option of last resort and at this point I don't have any other suggestions. 

      But on the positive side, I think your Vista needed to be reinstalled anyway. The fact that Windows Explorer was basically crashing in Safe Mode (nothing should crash in safe mode...thats the purpose of safe mode) made me very concerned for the health of your Vista.

      You may also create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any other options, but my hopes are not high for that.

    Very sorry I couldn't be more help Vicente,

    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, August 20, 2008 9:46 PM
    Wednesday, August 20, 2008 9:46 PM
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     Hey Darin.

    thank you so much for the help, i agree, i'ts not the best of news but i have one question, forgive my ignorance but if my lap top came with vista pre installed how do i re install it? do i need to buy another version of vista? i have no disc to do the install plus, i'm guessing most my data will be lost, should this be something that a pro should do or is this something i can do myself? thanks again Darin and sorry to be such a pain in the butt, have a good one!
    Wednesday, August 20, 2008 10:00 PM
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    Manufacturers that make computers with Vista Pre-installed are required to provide a Windows Restore process. In the old days it was usually supplyed on a disk. Now days, (depending on the manufacturer) it can come in the form of a disk or it could be contained on a hidded partition of the hard drive or maybe in some other fashion. The dicumentation that came with the computer should provide that information or you check the manufacturer's website to contact them directly for further information or help.

    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, August 20, 2008 11:30 PM