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knowing my VLK... RRS feed

  • Question

  • Hi... Before anything else.. I would like to thank the Microsoft for giving me a chance to make me a member of this Windows..

     

    All i wanted to ask is,

     How could I know the VLK of my software if I dont have a product key of this software??..

     

     Because I only bought this computer together with my software, it is a package, my software is Microsoft XP.. But now, I can't even make multiple copies of window in my sceen because my Virtual memory system is too low.. what was that mean??.. 

     

    I should know all of those problems because I need to resolve it as soon as possible.

     

    But I didn't know the product key of my computer. And I only bought this in a computer shop..

    And I think they don't have a VLK too...

     

    What am I going to do with this???

     

    Please answer my very important question soon..

     

    Thanks to all..

    Jermae, 

    Saturday, March 15, 2008 12:57 AM

Answers

  • Hello Jerme,

     

    First the computer should have come with a Certificate Of Authenticity (COA) sticker located on the outside of the computer no matter if it is used or not. First, We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Monday, March 31, 2008 11:27 PM