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    I had to replace a bad hard drive on my office computer and reinstall Windows XP on the new drive. Fortunately, my important documents are synched with my laptop via Live Mesh. However, I've encountered a difficulty installing live mesh on the new drive. I get a message that it did not install properly and to check network settings. Antivirus is off and windows firewall is off. No other software is yet on the new drive. I tried to reinstall but same problem. The program doesn't show up in the uninstall programs list.

    The program does appear in the programs list but will not start.

    Thanks for any help.

    Saturday, October 4, 2008 12:13 AM

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    Jsamford,

    There's two parts to the installation, the client and the remote services.  From what your describing the remote services part isn't installing.

    When you do the install are you logged in with an account that has administrator privledges on the computer?  If you don't you'll see that error.  Also, are you using XP32 or 64bit? 

    If you are an administrator and using 32bit, XP, do a search for servicing*.log (it'll look like Servicing0000.log) and send that to LMPrev@microsoft.com with the information on your installation problem.  We'll be able to get a better idea of where it's failing at from the log file.

    -Ken
    Sunday, October 5, 2008 10:34 PM

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    I highly recommend having the firewall on. There are so many zombies sitting around scanning for systems to infect it isn't funny. Don't quote me on it, but I think the average time to infection of an unprotected system is less than 10 minutes.

    Live Mesh is designed to work with firewalls, especially the one that comes with Windows. You shouldn't have to turn any of them off. Since this is an install problem and not a connection problem, I seriously doubt that the firewall is the problem anyways.
    Saturday, October 4, 2008 1:23 AM
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    Well the firewall can't be the problem because it's off. I only mentioned it here so anyone answering would know the setup.
    Saturday, October 4, 2008 2:26 AM
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    Jsamford,

    There's two parts to the installation, the client and the remote services.  From what your describing the remote services part isn't installing.

    When you do the install are you logged in with an account that has administrator privledges on the computer?  If you don't you'll see that error.  Also, are you using XP32 or 64bit? 

    If you are an administrator and using 32bit, XP, do a search for servicing*.log (it'll look like Servicing0000.log) and send that to LMPrev@microsoft.com with the information on your installation problem.  We'll be able to get a better idea of where it's failing at from the log file.

    -Ken
    Sunday, October 5, 2008 10:34 PM