Chitterbug,
Thank you for visiting the Windows Genuine Advantage (WGA) program forum. The purpose of this forum is the support of the WGA program. Your question is off topic as well as outside my area of knowledge. I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx
If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information:
http://www.microsoft.com/atwork/support.mspx
If your question is Validation related, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool. This will try and identify the individual Validation issue you may be experiencing.
By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool. Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:
http://go.microsoft.com/fwlink/?linkid=52012
Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.
1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
http://www.microsoft.com/resources/howtotell/en/coa.mspx
NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you for visiting the WGA program forum.
Rick, MS
