Why did my thread get deleted? RRS feed

  • Question

  • Asking a legitimate question gets the thread deleted??? Geez.  MAC sounds like the way to go from now on.
    Saturday, April 26, 2008 12:39 PM


  • Hello Lauree, your post is in the General folder and has been answered.


    Sunday, April 27, 2008 4:28 AM

All replies

  • Hello Lauree, your post is in the General folder and has been answered.


    Sunday, April 27, 2008 4:28 AM
  • When I selected option to be notified of replies, said no post or thread found (can't remember exact wording of message that came up).  Good because this whole experience is angering me... it is wasting so much of my time trying to figure out how to re-install my PAID subscription to the SAME computer. Unbelievable.
    Sunday, April 27, 2008 10:32 AM
  • The problem is with Alerts and the forum software. The developers are aware of the problem and are working on a fix. THis is not a OneCare problem, though it contributes to a miserable experience, especially when you need help.


    Here's the answer for you on reinstalling and activating on the same PC when you already have a subscription:


    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2





    Monday, April 28, 2008 12:46 PM