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Microsoft account Verification code RRS feed

  • Question

  • Hello,

    the problem in brief that I suddenly faced the account verification procedures. But the system said that it will send the

    verification code on the alternate mail, which is closed long time ago. I can't change that alternate mail to another valid one.

    so i need your support to tell me the steps needed to change the alternate e-mail.

    Thanks and Best Regards,

    Ahmed Ashraf GamalEldin

     

    • Moved by Mike Kinsman Monday, August 4, 2014 5:04 PM off topic
    Sunday, August 3, 2014 7:50 AM

Answers

  • Since account issues contain private information you must use the secure support portal shown below.  They are the only ones who have access to your account information, we simply don't.


    The Microsoft account forum has been retired and all account related questions must now be asked online using the Microsoft eForm

    Select the error you need help with and fill out the requested details on the next page.  You need to be signed in with a Microsoft account to access the form.
    If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com


    Wanikiya and Dyami--Team Zigzag

    Sunday, August 3, 2014 10:51 AM
    Moderator

All replies

  • Since account issues contain private information you must use the secure support portal shown below.  They are the only ones who have access to your account information, we simply don't.


    The Microsoft account forum has been retired and all account related questions must now be asked online using the Microsoft eForm

    Select the error you need help with and fill out the requested details on the next page.  You need to be signed in with a Microsoft account to access the form.
    If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com


    Wanikiya and Dyami--Team Zigzag

    Sunday, August 3, 2014 10:51 AM
    Moderator
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike


    MSDN and TechNet Subscriptions Support

    Monday, August 4, 2014 5:04 PM