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WGA Data-->Validation Status: Invalid License

Question
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I have a new Dell laptop with Vista Business edition on it. For the past 3 months it has been giving me frequent WGA errors, saying the license was invalid, or changes were made to the software. I have done the validation several times, and have gotten the MGA to come out with good status, but a few days later it's back to the same issues. Sometimes it completely locks me out to limited operation (browser only). I think every time the Microsoft update occurs, it screws up again.
I am going on a business trip and really need my laptop.
Please help me get this fixed once and for all. Here is the MGA result:
Dan
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004d401
Cached Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {A027F3DF-B114-471F-BABE-5DE517D65CDC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error: K:20080909193837210-M:20080912202358791-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A027F3DF-B114-471F-BABE-5DE517D65CDC}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-1483269063-3807724930-3728264687</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1521 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070516000000.000000+000</Date></BIOS><HWID>AF333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BD4C025BE8535B0</Val><Hash>d6i9/QZfEtZpZqoe0fUACM5bpdM=</Hash><Pid>81602-OEM-6872813-47833</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
noneSaturday, September 13, 2008 4:07 AM
Answers
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Good Morning Dan,
Vista is in, what we call, a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.
Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.
In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.
Below I have provided a number of steps to help you identify the program that is causing the tamper:
First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:(year) (month) (day) (time in 24format) (millisecond)
M:2008 09 12 2023 58791-
(year) (month) (day) (time in 24format) (millisecond)
K:2008 09 09 1938 37210-
Now that you know the time of the tamper, you can now try to connect that time with a program.1) Login to Vista and select the option that launches an Internet Browser
2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
3) When asked if you want to Open or Save this file, select Open
4) In the left hand panel, click Reliability Monitor
5) Click on the “System Stability Chart” above the date 09/12
6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 09/12/2008.
7) Look for any program that shows "Application Install" in the 'Activity' column.
8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 09/11/2008, 09/10/2008, 09/09/2008. This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 09/12/2008, this process may not be helpful. The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.
Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
Thank you,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, September 15, 2008 5:22 PM
Monday, September 15, 2008 5:21 PM
All replies
-
Good Morning Dan,
Vista is in, what we call, a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.
1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.
Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.
In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.
Below I have provided a number of steps to help you identify the program that is causing the tamper:
First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:(year) (month) (day) (time in 24format) (millisecond)
M:2008 09 12 2023 58791-
(year) (month) (day) (time in 24format) (millisecond)
K:2008 09 09 1938 37210-
Now that you know the time of the tamper, you can now try to connect that time with a program.1) Login to Vista and select the option that launches an Internet Browser
2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
3) When asked if you want to Open or Save this file, select Open
4) In the left hand panel, click Reliability Monitor
5) Click on the “System Stability Chart” above the date 09/12
6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 09/12/2008.
7) Look for any program that shows "Application Install" in the 'Activity' column.
8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 09/11/2008, 09/10/2008, 09/09/2008. This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 09/12/2008, this process may not be helpful. The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.
Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
Thank you,
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, September 15, 2008 5:22 PM
Monday, September 15, 2008 5:21 PM -
could you help me here
Why Do i get error code 0xc0000022 ?i also get this error about windows couldnt find new updates and when i reeboot my computer i get an error sayin to activate the copy of windows but if i click Äctiviate Now" it says access denied
Diagnostic Report (1.9.0027.0):
-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8QWindows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=Windows Product ID: 89583-OEM-7332157-00061Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {0104D4B2-6F8C-4B7E-9866-95F830D6621F}(3)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000009Build lab: 6002.vistasp2_gdr.100608-0458TTS Error:Validation Diagnostic:Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\Federico\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{0104D4B2-6F8C-4B7E-9866-95F830D6621F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2428480578-720357986-1762030659</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NC896AA-ABA a6863w</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090507000000.000000+000</Date></BIOS><HWID>61313507018400F2</HWID><UserLCID>080A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->C:\Windows\system32\slmgr.vbs(2007, 5) (null): 0xC0000022
Windows Activation Technologies-->N/A
HWID Data-->HWID Hash Current: NgAAAAEAAgABAAEAAwACAAAAAgABAAEA7r7cA6R6tnQQM6YeuvGi7PL04I8A50mMiJ+sVtbH
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC HPQOEM SLIC-CPCFACP HPQOEM SLIC-CPCHPET HPQOEM SLIC-CPCMCFG HPQOEM SLIC-CPCSSDT HPQOEM SLIC-CPCSLIC HPQOEM SLIC-CPC
Monday, April 4, 2011 11:02 PM -
"Federico031580" wrote in message news:47450ac5-6ce6-44da-be29-34fcf24eeeaf...
could you help me here
Why Do i get error code 0xc0000022 ?i also get this error about windows couldnt find new updates and when i reeboot my computer i get an error sayin to activate the copy of windows but if i click Äctiviate Now" it says access denied
Diagnostic Report (1.9.0027.0):
-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc0000022Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8QWindows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=Windows Product ID: 89583-OEM-7332157-00061Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003
Please repost your report to your OWN NEW thread - this avoids confusion for all!
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, April 5, 2011 5:32 AMModerator