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Office 2007 Failing RRS feed

  • Question

  • Diagnostic:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-BBBBB-BBBBB-BBBBB
    Windows Product Key Hash: 7n86V3QGhtY7XyNXmsOyS2HO8Yo=
    Windows Product ID: 55041-038-7049521-71136
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    ID: 74a1c625-4083-45b7-b0a3-951f8db728d0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>74a1c625-4083-45b7-b0a3-951f8db728d0</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.004</OS><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-038-7049521-71136</PID><PIDType>6</PIDType><SID>S-1-5-21-2045230688-1561197242-1722045830</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>E7323507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name></Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>232AD53A9A8ED86</Val><Hash>/GKAD+QStQo96SepHAmP4JvQums=</Hash><Pid>89409-707-0878311-65405</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>564A9B08FB48D86</Val><Hash>wMKK0X/js3s9xCZA3IRtNGUPpms=</Hash><Pid>89405-707-1222923-63932</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, May 1, 2007 11:30 PM

Answers

  • Anonymousmostly,

     

     

     

    There are a few dynamics happening. First it appears you have two versions of MS Office installed and running on your system. Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other http://support.microsoft.com/kb/290576/en-us.

     

    Next you indicate 2007 Microsoft Office System is failing.  Is this version a trial version of Office which came with your system or maybe you installed after purchasing the system? You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office you previously installed and used. In turn maybe some of the by products were left behind which may have attributed to a false positive error 104.  Please use the Office disk and uninstall the software.  The Microsoft Office in question may need reinstallation and then uninstall using the disk.  Please touch back with me and let me know if you have a beta/trial version of Office 2007.

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

    I noticed you have a stand alone package of Microsoft Office Visio Professional 2007  Visio is giving you a 100 activation code which means all is fine. Stand alone office products usually require separate activation. Always ensure you activate stand alone Office programs first prior the actual Office Suite, then restart the computer after it has been successfully activated. Next please attempt to activate MS Office Ultimate after the other version of Office has been uninstalled.  Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
     
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.

    Note: You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.

     

    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, May 4, 2007 8:47 PM