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One Care Renewal

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How do you renew One Care? It keeps telling me it's time to renew and I keep clicking the renew button and it continues to take me to a sign-in with my Live ID, which I do everytime, and then it always comes up as "Unable to process your request, Technical difficulties at this time" (or something to that affect). Help!

Saturday, March 7, 2009 1:49 PM

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Try clearing your cookies and temporary internet files in Internet Explorer and try again. If that fails to resolve the issue I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, March 10, 2009 2:24 PM
Saturday, March 7, 2009 9:11 PM

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Go to billing.microsoft.com, sign in using the Live ID and password associated with your One Care account, select your One Care account, then select "Renew this service".
Jim

Saturday, March 7, 2009 6:31 PM

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Would love to but I get "Internet Explorer cannot display the webpage". Any other ideas?

Saturday, March 7, 2009 8:01 PM
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Try clearing your cookies and temporary internet files in Internet Explorer and try again. If that fails to resolve the issue I suggest contacting support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, March 10, 2009 2:24 PM
Saturday, March 7, 2009 9:11 PM

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Sticky: How to Renew a Subscription to Windows Live OneCare

Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

Tuesday, March 10, 2009 2:26 PM

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