locked
Generic error when trying to save a workflow email properties window after adding variables from a custom entity RRS feed

  • Question

  • We are running MSCRM 2013 UR2 On Premise.

    I tried to edit a workflow created back on v4.0 that simply sent an email with five variables whenever a record from a custom entity was created. It worked flawlessly for years. I tried to change the recipients and received a generic error. It looks like this:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1A80C9CADetail: 
    <OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
      <ErrorCode>-2147220970</ErrorCode>
      <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
      <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1A80C9CA</Message>
      <Timestamp>2014-07-01T12:40:09.8955744Z</Timestamp>
      <InnerFault i:nil="true" />
      <TraceText i:nil="true" />
    </OrganizationServiceFault>

    The reference number varies, but the rest of the message stays the same. I created a new workflow for that entity and tried to recreate the problem. I succeeded in adding the recipients, the regarding, and the word test in the body of the email. As soon as I tried to add even one variable, it fails to save the email properties.

    The funny thing is that I was doing all of this in Google Chrome because there are random problems with Internet Explorer and I stopped using it. However, when I tried to recreate the problem in IE, it worked just fine. I guess the moral of the story is not all browsers will play well with all parts of the CRM software.

    Any idea why Chrome would fail to successfully add variables to a workflow email, but IE has no problem?


    Eric Hula - CRM Administrator

    Tuesday, July 1, 2014 1:16 PM