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After a year my OS isn't Geniune? RRS feed

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    Hello, after about a year after i've bought, installed and activated windows vista ultimate 64x when i try to change my background or get updates a get a message saying my OS isn't geniune and i fail the test when i try to activate it..anyone know of a solution? thanks
    Monday, June 9, 2008 4:21 AM

Answers

  • Hello brdp,

     

      Your Diagnostic Report is telling me that your Vista thinks it is Non-Genuine (seen from the line "Validation Status: Invalid License"), but Microsoft's online systems have Validated your Vista as Genuine (seen by line "Online Validation Code: 0x0").

     

      Normally, when it's a question of licensing, Microsoft's online valiadation overrides what Vista thinks (with the exception of when Vista detects that one of it's files has been Tampered, in which case the Online Validation is disregarded...but I see no indication that a Tamper event has occured in your system).

     

      It appears that your Vista, at some point, shifted (probably only for a split-second) to Non-Genuine (maybe due to a random error, or some file or driver attempted to access a protected area of system memory that contained Licensing informatiom) and then should have immediately switched back to Genuine (and probably wouldn't have even noticed) but for some reason, appears to be (for lack of a better description) 'stuck' in that Non-Genuine state.

     

      To resolve the issue, we want to first regenerate the Licensing files, and if that doesn't work, we will force Vista to ask for your Produt key again and then re-activate, which will reset the Licensing systems.

     

     

      Please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat to tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista will require you to enter a Product Key and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, June 11, 2008 11:45 PM
  • I ended up reformatting my machine and the problem went away.

     

    Thanks.

     

     

     

    Thursday, June 12, 2008 2:44 AM
  • Actually I fixed the problem, wasn't the keys after all. Thought someone had stolen them lol. Just went back a few restore points and it fixed it, seemed vista service pack 1 was the culprit.

    You can delete the post if you wish. Smile
    Thursday, June 12, 2008 6:47 AM

All replies

  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3459031&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Tuesday, June 10, 2008 10:54 PM
  • I am also having a false positive. I reinstalled Windows Vista, after upgrading my video card, and the diagnostic reports my license key is invalid:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8PPD2-BPCRJ-96VV7
    Windows Product Key Hash: ump8goyvLK95E1g2KsgahOgOFM8=
    Windows Product ID: 89578-023-2773646-71501
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0496236F-42F5-47BF-8A9B-996C476B07FC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0496236F-42F5-47BF-8A9B-996C476B07FC}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-96VV7</PKey><PID>89578-023-2773646-71501</PID><PIDType>5</PIDType><SID>S-1-5-21-3871475604-2610523163-1436363622</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>1.0.3 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060814000000.000000+000</Date></BIOS><HWID>99313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    I am very frustrated by this, seeing I have been running Vista on this machine for almost a year, and bought the OS at Best Buy.

     

    What should I do?

     

     

    Wednesday, June 11, 2008 6:10 AM
  • Hello brdp,

     

      Your Diagnostic Report is telling me that your Vista thinks it is Non-Genuine (seen from the line "Validation Status: Invalid License"), but Microsoft's online systems have Validated your Vista as Genuine (seen by line "Online Validation Code: 0x0").

     

      Normally, when it's a question of licensing, Microsoft's online valiadation overrides what Vista thinks (with the exception of when Vista detects that one of it's files has been Tampered, in which case the Online Validation is disregarded...but I see no indication that a Tamper event has occured in your system).

     

      It appears that your Vista, at some point, shifted (probably only for a split-second) to Non-Genuine (maybe due to a random error, or some file or driver attempted to access a protected area of system memory that contained Licensing informatiom) and then should have immediately switched back to Genuine (and probably wouldn't have even noticed) but for some reason, appears to be (for lack of a better description) 'stuck' in that Non-Genuine state.

     

      To resolve the issue, we want to first regenerate the Licensing files, and if that doesn't work, we will force Vista to ask for your Produt key again and then re-activate, which will reset the Licensing systems.

     

     

      Please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times

     

    -------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat to tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Vista will require you to enter a Product Key and Activate. Use the Activate by Phone method outlined below

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, June 11, 2008 11:45 PM
  • I ended up reformatting my machine and the problem went away.

     

    Thanks.

     

     

     

    Thursday, June 12, 2008 2:44 AM
  • Actually I fixed the problem, wasn't the keys after all. Thought someone had stolen them lol. Just went back a few restore points and it fixed it, seemed vista service pack 1 was the culprit.

    You can delete the post if you wish. Smile
    Thursday, June 12, 2008 6:47 AM