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one care is not workin RRS feed

  • Question

  • Hi my name is Allen Graham and i am trying to install windows one care on my computer  and I have been trying to install but this problem always comes up and say this same problem:
    If you are installing OneCare on a 2nd or 3rd computer or you are reinstalling

    OneCare, you do not need to use your product key again. Instead, close this
    browser window, return to OneCare, and click Activate again. On the Sign in
    page, sign in with the Windows Live ID that you originally used to install
    OneCare.

    If you get this message more than once, report it as a recurring problem.
    Message 8059
    and this same message has been coming up for the past two day so can someone help me with the problem
    Monday, October 20, 2008 2:13 AM

Answers

  • Hello Allen, you will get the 8059 error if you re-enter a product key that has already been entered. You only need to enter the Live ID and password originally used when you first entered your product key to activate One Care.

    Monday, October 20, 2008 3:31 AM
    Moderator

All replies

  • Hello Allen, you will get the 8059 error if you re-enter a product key that has already been entered. You only need to enter the Live ID and password originally used when you first entered your product key to activate One Care.

    Monday, October 20, 2008 3:31 AM
    Moderator
  • i tryed it and it said that it has not been assoicted with One Care subscription and Then i go subscribe  it and it say that it's already in use and

    If you are installing OneCare on a 2nd or 3rd computer or you are reinstalling OneCare, you do not need to use your product key again. Instead, close this browser window, return to OneCare, and click Activate again. On the Sign in page, sign in with the Windows Live ID that you originally used to install OneCare.

    If you get this message more than once, report it as a recurring problem.    I have been getting the same thing over 5 times so i don't know what I am doing wrong
    Monday, October 20, 2008 8:28 PM
  • Hello Allen, it might be best to contact support for help with activation. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Tuesday, October 21, 2008 5:10 AM
    Moderator
  • This is my "boilerplate" response for the issue you are facing. 

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

     

    Tuesday, October 21, 2008 1:59 PM
    Moderator