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Windows 7 'Not genuine' problem ? RRS feed

  • Question

  • Hello everyone. I'm really really frustrated right now and new to these forums. 

    I'm a student at an University of computer science where you basically get a free licensed copy of any Windows OS you want.

    I got mine in december 2011 if I recall correctly and had absolutely no problem with it up until now.

    I've been reading through the similar treads here and I think it's somewhat helpful to mention that my laptop was bought as a FreeOS version. (no operating system installed).

    Today , for some reason , it gives me a notification which states that "Your copy of windows is not genuine".

    Also , I've read that I should post a diagnosis with the MGA tool ?Well , here it is :

    ----

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {43974A96-A359-4AF4-9B5A-82A318582683}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{43974A96-A359-4AF4-9B5A-82A318582683}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2877536170-2051908837-1940388205</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20120322000000.000000+000</Date></BIOS><HWID>055B3007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65506</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2462012
    Installation ID: 015813544853972544492175697025379593392772562593508871
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 9/2/2012 2:13:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:2:2012 14:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GESxHcW9DYGhtg4CqecxrzE1EwKb/yR/Joucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
    OSFR DELL M08


    ----.

    Like I said , I'm really frustrated and I might have missed something. Please inform me if this is the case. 

    Looking forward for some replies.

    Sunday, September 2, 2012 11:19 AM

Answers

  • Your Dell computer never had a SLIC table, which it needs to be able to self-activate the OEM_SLP Key in use.

    Universities/schools do NOT give out installs with OEM_SLP Keys - so this one did not come from there.

    You will have to conact the Uni and ask them for assistance.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 11:43 AM
    Moderator

All replies

  • Your Dell computer never had a SLIC table, which it needs to be able to self-activate the OEM_SLP Key in use.

    Universities/schools do NOT give out installs with OEM_SLP Keys - so this one did not come from there.

    You will have to conact the Uni and ask them for assistance.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 11:43 AM
    Moderator
  • It's doesn't just hand out a free copy of windows. The university is part of MSDN Academic Alliance. You basically get a university user account with which you log here:  https://e5.onthehub.com/WebStore/Security/Signin.aspx?ws=bfc98f9e-a88b-e011-969d-0030487d8897&vsro=8&rurl=%2fWebStore%2fProductsByMajorVersionList.aspx%3fws%3dbfc98f9e-a88b-e011-969d-0030487d8897%26vsro%3d8.

    Being a student,you get a free copy of a OS of your choosing. 

    I will contact the Uni if that's your suggestion , it's just confusing why it worked up until now and just stopped.


    • Edited by RCata Sunday, September 2, 2012 11:55 AM
    Sunday, September 2, 2012 11:54 AM
  • The MSDNAA licenses are either Volume or Retail ones, depending on the contract that the Uni has with MS - they are not OEM_SLP licenses.

    It's always possible that in your attempts to fix teh problem, someone has foolishly swapped in the Dell OEM_SLP Key in an attempt to utilitse the non-extistent SLIC table licensing system.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 12:08 PM
    Moderator
  • The problem occoured this morning.There have been no attempts to fix this problem. I've just been searching for a solution and thought that here was my best shot. I did not do anything 'practical' towards solving this issue.
    Sunday, September 2, 2012 12:13 PM
  • Actually no , that is not true. I just remembered. I did try this:

    ---

    The system can't find one of the licenses required for the OEM_SLP Key to self-activate properly.
    Please first try recreating the Licensing Store.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    ---

    Would this have anything to do with it ?

    Sunday, September 2, 2012 12:25 PM
  • ...and what Key did you enter? - where did you get it from?

    You MUST use teh Key you have a license for - with any luck if you log into your account on MSDNAA, your Key will be there, and you can use the same procedure and change the Key to your proper one.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 12:30 PM
    Moderator
  • Well I didn't enter any key at that point. I have my key written down but I don't really 100% trust my hand writing.

    I'm currently waiting for the recover password e-mail from MSDNAA which is aparently taking forever.

    As soon as I get hold of my key I will re-enter it and see what happens.

    Sunday, September 2, 2012 12:36 PM
  • Somebody must have entered that Key at some point - the only two places it could have been picked up from are either manual entry, or a Dell Recovery disk.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 12:45 PM
    Moderator