Answered by:
"System Essentials 2017" upgrade to "System Essentials 2017 Pro"

Question
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I have ordered and paid for the Pro version of software and did not get an upgrade.10:19 pmMeThe purchase is as follows: July 8, 2016
Order number
795557d5-3d8c-4078-91c0-bab8ded42c6d
Get order help
Total
$4.99
Details
Payment method
Visa **4224
OneStore
System Essentials 2017 Pro
System Essentials 2017
$4.99
Completed10:19 pm
I submitted the order from inside "System Essentials 2017" when prompted by the app.
I downloaded System Essentials 2017 from the Microsoft Windows Store.
It was free but in order to get about 1/2 of the options I needed to Buy Pro when prompted.
This is the purchase info from microsoft.com. July 8, 2016
Order number
795557d5-3d8c-4078-91c0-bab8ded42c6d
Get order help
Total
$4.99
Details
Payment method
Visa **4224
OneStore
System Essentials 2017 Pro
System Essentials 2017
$4.99
CompletedWhat I did was download "System Essentials 2017" from the Windows Store on windows.com. Run it on a Windows 10 PC and when prompted to "Buy Pro" to activate options, I did that.
My version of System Essentials 2017 was not updated to PRO nor did the Pro version download.
- Moved by Richard MuellerMVP Saturday, July 9, 2016 3:16 PM Not a TechNet Wiki question
Saturday, July 9, 2016 7:09 AM
Answers
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You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki.
You might get help on this page:
https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/
Or you might try an Answers/Community forum. For example, here are search results for threads dealing with System Essentials in Answers:
You can click on the "Participate" button and select "ask a question", but I am unsure which forum you should post your question. The Answers forums are on a different platform, so I cannot move this question there. Sorry.
Richard Mueller - MVP Enterprise Mobility (Identity and Access)
- Proposed as answer by Just Karl Tuesday, July 12, 2016 9:43 PM
- Unproposed as answer by Dennis G Martin 10 Tuesday, July 12, 2016 10:57 PM
- Marked as answer by Dave PatrickMVP Saturday, July 23, 2016 7:25 PM
Saturday, July 9, 2016 3:15 PM -
I think you may have to contact seller via support channel here or worst case use the "report this app to microsoft" link
https://www.microsoft.com/en-us/store/apps/system-essentials-2017/9nblggh5qnl6
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.- Proposed as answer by Just Karl Tuesday, July 12, 2016 9:43 PM
- Marked as answer by Dave PatrickMVP Saturday, July 23, 2016 7:25 PM
Saturday, July 9, 2016 3:57 PM
All replies
-
You have asked in the wrong forum. This forum is for questions and discussions about the TechNet Wiki.
You might get help on this page:
https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/
Or you might try an Answers/Community forum. For example, here are search results for threads dealing with System Essentials in Answers:
You can click on the "Participate" button and select "ask a question", but I am unsure which forum you should post your question. The Answers forums are on a different platform, so I cannot move this question there. Sorry.
Richard Mueller - MVP Enterprise Mobility (Identity and Access)
- Proposed as answer by Just Karl Tuesday, July 12, 2016 9:43 PM
- Unproposed as answer by Dennis G Martin 10 Tuesday, July 12, 2016 10:57 PM
- Marked as answer by Dave PatrickMVP Saturday, July 23, 2016 7:25 PM
Saturday, July 9, 2016 3:15 PM -
I think you may have to contact seller via support channel here or worst case use the "report this app to microsoft" link
https://www.microsoft.com/en-us/store/apps/system-essentials-2017/9nblggh5qnl6
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.- Proposed as answer by Just Karl Tuesday, July 12, 2016 9:43 PM
- Marked as answer by Dave PatrickMVP Saturday, July 23, 2016 7:25 PM
Saturday, July 9, 2016 3:57 PM