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"System Essentials 2017" upgrade to "System Essentials 2017 Pro"

    Question

  • I have ordered and paid for the Pro version of software and did not get an upgrade.
    10:19 pm
    Me
    The purchase is as follows: July 8, 2016
    Order number
    795557d5-3d8c-4078-91c0-bab8ded42c6d
    Get order help
    Total
    $4.99
    Details
    Payment method
    Visa **4224
    OneStore
    System Essentials 2017 Pro
    System Essentials 2017
    $4.99
    Completed

    10:19 pm

    I submitted the order from inside "System Essentials 2017"  when prompted by the app.

    I downloaded System Essentials 2017 from the Microsoft Windows Store.

    It was free but in order to get about 1/2 of the options I needed to Buy Pro when prompted.

    This is the purchase info from microsoft.com. July 8, 2016
    Order number
    795557d5-3d8c-4078-91c0-bab8ded42c6d
    Get order help
    Total
    $4.99
    Details
    Payment method
    Visa **4224
    OneStore
    System Essentials 2017 Pro
    System Essentials 2017
    $4.99
    Completed

    What I did was download "System Essentials 2017" from the Windows Store on windows.com. Run it on a Windows 10 PC and when prompted to "Buy Pro" to activate options, I did that.

    My version of System Essentials 2017 was not updated to PRO nor did the Pro version download.

    Saturday, July 9, 2016 7:09 AM

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