Hello,
I am trying to learn how can MS CRM be customised to fullfil the business needs. I understand that MS CRM can be enhanced through many ways e.g. the Customisation features available in CRM, using Plug-Ins, by developing Custom Workflows, using Java Scripting
etc. I also have come to know that MS CRM can also be syncronised with another application through MS SDK (i.e. using MS CRM Web Services and components). However, I am not sure if any feature of MS CRM can be embedded into another application or not! Can
someone please elaborate if it is possible? For example, can we show/access the Contacts screen of MS CRM in another application & when the data is populated on this screen, it is actually saved in MS CRM database? Similarly, can we access the Reporting
Designer facility of MS CRM in another application? Also, can we use the Mail Merge facility of MS CRM in another application?
I am just trying to understand how much I can play with MS CRM. I would be really grateful if someone can clarify my basic questions re MS CRM.
Many Thanks
Adeel
