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Office 2003 - Validation Failed RRS feed

  • Question

  • My laptop recently returned from being fixed - my hard drive had crashed.  I tried to download an Office tool from the MS web site and it asked me to validate.  I got an error:

    Microsoft Office Professional Edition 2003: Validation Failed

    The product key used to install Office has been blocked by Microsoft.

    Did the repair shop not enter my same license key and this is how this error occured?  How can I fix this without uninstalling and reinstalling all my Office apps?  Where can I simply re-enter my company's volume license key and re-activate Office 2003?  I used MGADiag and the Office tab gives me validation status 114.  

    I saw the KeyUpdateTool.exe mentioned in another post but this seems to be focused on WinXP.  WinXP is fine on my laptop - I guess the repair shop entered the key on the stickie under my laptop.

    My IT group says that I will have to unintall and reinstall all of Office. I don't want to waste over an hour doing this, applying all the patches/updates and having to worry about any file associatoins, other nuances getting lost, or this causing problems for the other Office apps which seem to be AOK.

    thanks,

    Thursday, August 17, 2006 11:55 AM

Answers

  • I think what may have happened is the repair facility used the wrong or a non-genuine Office 2003 installation CD to reinstall Office 2003.  The only way I know of to correct this issue is to uninstall your current Office 2003 installation, then reinstall it using the correct VL Office 2003 installation CD and VL Product Key. 

    Since your Office files are stored in your Documents and Settings user account, you should not have a problem with file associations after reinstalling Office 2003.  Also, you can update Office fairly quickly by going directly to the Office Update web site and begin with Office 2003 Service Pack 2.

    Office Update: http://office.microsoft.com/en-au/officeupdate/default.aspx

    Office 2003 Service Pack 2 (SP2) - direct download: http://www.microsoft.com/downloads/details.aspx?FamilyId=57E27A97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

     

    Thursday, August 17, 2006 12:33 PM
    Moderator

All replies

  • I think what may have happened is the repair facility used the wrong or a non-genuine Office 2003 installation CD to reinstall Office 2003.  The only way I know of to correct this issue is to uninstall your current Office 2003 installation, then reinstall it using the correct VL Office 2003 installation CD and VL Product Key. 

    Since your Office files are stored in your Documents and Settings user account, you should not have a problem with file associations after reinstalling Office 2003.  Also, you can update Office fairly quickly by going directly to the Office Update web site and begin with Office 2003 Service Pack 2.

    Office Update: http://office.microsoft.com/en-au/officeupdate/default.aspx

    Office 2003 Service Pack 2 (SP2) - direct download: http://www.microsoft.com/downloads/details.aspx?FamilyId=57E27A97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

     

    Thursday, August 17, 2006 12:33 PM
    Moderator
  • HI,  That seemed to do the trick.  I am surprised (happily so) that Outlook retained my mulitple profiles.  But I am getting close to hour 1 of deinstall/reinstall and am just down starting my SP2 download/update.

     

    Anyway, that is what I needed.  Thanks again!

     

     

    Friday, August 18, 2006 10:31 PM