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My product key ={ RRS feed

  • Question

  • Why isn't my product key working i have one but it is really getting annoying that i can't use it when i want to?
    Tuesday, July 29, 2008 12:10 PM

Answers

  • Hello Jay774 and Competition81,


      Most of the time, when someone says they are entering thier Product Key and it's not working, they are usually trying to enter their Windows Product Key into Office.

       The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office) 

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.


      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

    Please see additional information on Activating your 2007 Microsoft Office suite Trial version: http://office.microsoft.com/en-us/products/HA101759021033.aspx

     

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, July 29, 2008 8:38 PM
  •  Hello Competition81,

      You are trying to get the 64bit Alternative Media. Unfortunatly, that is only available to people that bought a Retail copy of Vista.

      Your computer came with that 32bit copy of (OEM) Vista, pre-installed. If you wanted 64bit, you should have ordered the computer with 64bit.  At this point, for you to get Vista 64bit, you need to buy a Retail copy of Vista.


      If you have any additional questions regarding why OEM copies of Vista do not qualify to ordering 64bit Alternative Media, please go to the "Windows Vista Alternate Media" page  http://www.microsoft.com/windowsvista/1033/ordermedia/default.mspx and click the "Support Options page" link at the bottom of the page.


    Thank you,
    Darin Smith
    WGA Forum Manager 
     
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, July 30, 2008 8:36 PM
    • Edited by Darin Smith MS Wednesday, July 30, 2008 8:37 PM spelling error
    Wednesday, July 30, 2008 8:36 PM

All replies

  •  

    Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.community.microsoft.com/en-US/genuinevista/thread/7d2bb08e-3e70-41f6-b4de-3024a8eed129

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.


    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Tuesday, July 29, 2008 6:04 PM
    Moderator
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CQQ7C-TG96R-R6J6Q
    Windows Product Key Hash: cLEWdGAZkimdJemOZaW9zGMnafE=
    Windows Product ID: 89580-OEM-7332132-00182
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B5E6A788-C216-4627-8541-F01798AF9070}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5E6A788-C216-4627-8541-F01798AF9070}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R6J6Q</PKey><PID>89580-OEM-7332132-00182</PID><PIDType>2</PIDType><SID>S-1-5-21-2295547940-3218163373-3473148740</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite X205</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>D5323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Tuesday, July 29, 2008 6:56 PM
  • Hello Jay774 and Competition81,


      Most of the time, when someone says they are entering thier Product Key and it's not working, they are usually trying to enter their Windows Product Key into Office.

       The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office) 

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.


      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

    Please see additional information on Activating your 2007 Microsoft Office suite Trial version: http://office.microsoft.com/en-us/products/HA101759021033.aspx

     

    Thank you,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Tuesday, July 29, 2008 8:38 PM
  •  I'm not using my Product Key for Office.  All I want to use it for is to get the 64-bit version here

    https://om.one.microsoft.com/opa/Validation.aspx?StoreID=37eb3052-7e03-4ce7-bee0-7f8e478f92c9&LocaleCode=en-us&JavaScriptOn=yes

    Any ideas on how I could do get the 64-bit version?
    Wednesday, July 30, 2008 1:59 AM
  •  Hello Competition81,

      You are trying to get the 64bit Alternative Media. Unfortunatly, that is only available to people that bought a Retail copy of Vista.

      Your computer came with that 32bit copy of (OEM) Vista, pre-installed. If you wanted 64bit, you should have ordered the computer with 64bit.  At this point, for you to get Vista 64bit, you need to buy a Retail copy of Vista.


      If you have any additional questions regarding why OEM copies of Vista do not qualify to ordering 64bit Alternative Media, please go to the "Windows Vista Alternate Media" page  http://www.microsoft.com/windowsvista/1033/ordermedia/default.mspx and click the "Support Options page" link at the bottom of the page.


    Thank you,
    Darin Smith
    WGA Forum Manager 
     
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Wednesday, July 30, 2008 8:36 PM
    • Edited by Darin Smith MS Wednesday, July 30, 2008 8:37 PM spelling error
    Wednesday, July 30, 2008 8:36 PM